Mojo Helpdesk

5.0 (1 Review)|Write a Review|Claimed profile
United States HQFounded 2006

Deployment

Web-basediPhone/iPadAndroidWindowsMac

Best for

SmallMediumLarge

Overview

About Mojo Helpdesk

Mojo Helpdesk is a hosted ticket tracking / help desk application that allows organizations to centralize, assign and track user requests. Use it to track customer and tech support requests, internal tasks management, or for anything that should not fall through the cracks. Mojo tracks requests till they get done. Mojo Helpdesk is the all-in-one support platform designed to be simple to use while providing the tools to scale to millions of customers. Mojo Helpdesk makes customer service easy.

Centralize requests, assign, automate, track progress, and get more done faster. Mojo Helpdesk is an easy to use cloud ticket tracking that helps companies provide superior employee & customer service at a lower cost. Over 10 years ago, Metadot, the Mojo's parent company needed a help desk that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it.

At a glance

Software information

Industries served, licensing and the support Mojo Helpdesk provides.

Industries

  • Education-management
  • Government-relations
  • Health-wellness-fitness
  • Hospital-health-care

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0

What users like the most

  • It is surprisingly easy to use.
  • It has great functionality.
  • Very intuitive for a newbie like me.

What users like the least

  • Its reporting feature needs some improvement.

What users say

Review Analytics of Mojo Helpdesk

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
Review Summary
Drawn from 1 verified reviews
It is surprisingly easy to use.It has great functionality.Very intuitive for a newbie like me.
Detailed Reviews of Mojo Helpdesk
Sort ByWrite a Review
Georgie AndersonVerified Review
Posted on Jan 19, 2023

“Mojo Helpdesk is a cloud-based help desk ticketing system that serves organizations of all sizes and makes customer service easy.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
Very innovative!! This is one of the best software I have ever used! I’ve been using it for over two years, and its all features are amazing such as support ticket tracking & management etc. At first, I didn’t know anything about this solution, but it was super helpful.

Capabilities

Mojo Helpdesk features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management

Ticketing Software

  • Branding Control
  • Customer Portal
  • Event Ticketing
  • Membership Management
  • Online Ticketing
  • Payment Processing
  • Reporting & Analysis
  • Ticket Brokering
  • Ticket Reservations

Plans

Mojo Helpdesk pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
available Days
Standard$26.10 / month

Media

Screenshots & video