Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
Our experience with GoodFirms is positive. Communication with them has been a breeze and we love collaborating with them! At this point, we have not gotten a lot of leads through GoodFirms. We are hopeful that this will change in the future!
Please introduce your product and give a brief about your role within the organization.
Megaventory is a cloud-based order and inventory management software application. With Megaventory, businesses can track their stock in real time, make purchase and sales orders, and understand their business better with business intelligence found in reports of past actions.
As an engineer and CEO of Megaventory, I work closely with both our tech and sales team, overseeing our tech projects and always keeping an eye out for how we can make Megaventory scale. I am passionate about bringing the best we can offer to the market!
What was the objective behind coming up with this software?
The idea for Megaventory came from my previous business back in 2006. At that point, we needed a supply chain management system but didn’t find a suitable solution on the market. So in this way, the objective with Megaventory has always been real-life need powered. Now, years later, we want to make sure our clients have the best solutions available to manage their supply chain operations effectively at a reasonable price.
How is your software beneficial from a value addition perspective to the clients compared to other software alternatives available in the market?
Megaventory’s pride and joy is our emphasis on great customer support. We believe customer support can be quick, straightforward, and always available. It’s great to see our passion in practice: while receiving feedback for our service, customer support is what is highlighted over and over again. Megaventory not only helps businesses stay on top of their supply chain operations effectively but our support team of engineers and operations experts adds practical value to the business of our clients as we work together with them to offer consulting and best-case scenarios for their data set up.
What industries do you generally cater to? Which industries in general are highly benefiting by using your software?
Retail, Wholesale, and Manufacturing (using bills of materials) are the main types of business we cater to. We have clients that work in the food industry, medicine, accounting, tech, fashion, cosmetics, etc. Because of our integrations with Magento, WooCommerce, and Shopify, a lot of our clients are in e-Commerce as well.
What are the key features of your software that makes it stand apart from your competitor products in the market?
Megaventory has a very strong production/manufacturing module, which is praised across platforms. We are also proud to offer localization and multiple languages so that international companies with warehouses and stores around the world can get the maximum impact of effective inventory management.
What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We believe this metric is quite high actually. We regularly engage with our clients in conversations over zoom or phone on how a particular supply chain operation of theirs should be tackled. We are not afraid to get our hands dirty and get really involved with the problem our client may be facing. On top of that, if we find that a requested feature is not readily available in our product, we also provide the option to do custom development and add these requested features to our development roadmap.
Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?
Inventory and supply chain management are concepts that all companies should include as fundamental structures in their business. As such, our service is the basis of the day-to-day operations of a business and it does not really make sense for a client to stop using it even for a few hours.
Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?
Yes. We provide a comprehensive Knowledge Base of Megaventory. It consists of step-by-step instructions for different features of the software as well as general information on the product. If you can’t find your answer there, our customer support team is here to answer any questions. We also offer free personalized screen-sharing demos and on-screen automated tutorials.
For new clients, we offer a free trial to get started.
What kind of support system do you offer to your clients for catering to their queries and issues?
Megaventory has in-app guides for the day-to-day actions and settings. This way you get immediate assistance with routine issues. There is also a live chat within the app, and our clients can reach us via email or screen sharing sessions for bigger questions. Our support engineers are happy to help with any technical issues.
Where do you see your product in the next 10 years?
We envision being an established inventory management solution for Retail, Wholesale, and Manufacturing businesses, with us being among the top 2-3 go-to-solution of preference in multiple countries around the world.
