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ManageEngine SupportCenter Plus

5.0 (1 Review)|Write a Review|Claimed profile

Deployment

WindowsMacLinuxAndroidiPhone/iPadWeb-based

Best for

SmallMediumLargeFreelancer

Overview

About ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

At a glance

Software information

Industries served, licensing and the support ManageEngine SupportCenter Plus provides.

Licensing

  • Quote Based
  • One-Time Payment
  • Free
  • Free version

Support

  • Phone
  • Business Hours

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies
  • Whitepapers
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies
  • Whitepapers
  • On-Site Training

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0

What users like the most

  • Quick and easy way to support your customers.
  • Simple, clean, and easy-to-use software.
  • Very user-friendly and works like a charm.

What users like the least

  • The solution works great, but I would like to see a few more features.

What users say

Review Analytics of ManageEngine SupportCenter Plus

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
Review Summary
Drawn from 1 verified reviews
Quick and easy way to support your customers.Simple, clean, and easy-to-use software.Very user-friendly and works like a charm.
Detailed Reviews of ManageEngine SupportCenter Plus
Sort ByWrite a Review
Rosa KinsmanVerified Review
Posted on Jan 24, 2023

“ManageEngine SupportCenter Plus is a web-based customer support system designed to help organizations of all sizes manage the client.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
Simply an amazing solution!! I love its all features and I enjoy the convenience of the use of its functions. Everything I need is here. Makes managing the help desk much more productive and can view tickets. Overall, I am very pleased with the solution.

Capabilities

ManageEngine SupportCenter Plus features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management

Customer Service Software

  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Feedback Management
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Plans

ManageEngine SupportCenter Plus pricing

Free Version
Yes
Payment Frequency
Quote Based, One-Time Payment, Free
Vendor pricing page

Media

Screenshots & video