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ManageEngine ServiceDesk Plus

4.5 (4 Reviews)|Write a Review|Unclaimed profile
United States HQFounded 2002

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

SmallMediumLarge

Overview

About ManageEngine ServiceDesk Plus

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

At a glance

Software information

Industries served, licensing and the support ManageEngine ServiceDesk Plus provides.

Industries

  • Information-technology-services

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Phone
  • 24x7 Support

Training

  • In-person

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
  • Whitepapers
Languages (1)
English

Review analytics

What customers report

4.5
Based on 4 verified reviews
Ease of use4.0
Features & functionality4.7
Customer support4.7
Value for money4.5
Integrations3.5

What users like the most

  • It is a very useful and clean UI.
  • Full-featured and assets management and control.
  • It is a flexible, capable system.

What users like the least

  • Never had any problem since I’ve used it.
  • There is nothing to dilike in this app

What users say

Review Analytics of ManageEngine ServiceDesk Plus

Every review is verified through Goodfirms before it's published.

4.54 Verified Reviews
Ease of use (3 reviews)4.0
Features & functionality (3 reviews)4.6
Customer support (3 reviews)4.6
Value for money (2 reviews)4.5
Integrations (2 reviews)3.5
Review Summary
Summarized from 4 verified reviews · Updated September 2026
ManageEngine ServiceDesk Plus is a comprehensive help desk and IT management platform that handles ticketing, asset inventory, and change management. Users find the interface generally user-friendly with strong asset management and reporting capabilities that improve operational visibility. While primarily designed for IT teams, the software has added features for third-party integrations and ticket management. Some note the platform is more complex for non-IT users, though ongoing improvements continue to enhance its functionality.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of ManageEngine ServiceDesk Plus
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What reviewers mention most

Janine Walton, Senior Accounting Manager at Worldwide ExpressVerified Review
Posted on Oct 1, 2025

“Powerful platform”

Overall rating4.0
Ease of use4.0
Features & functionality5.0
Customer support4.0
ManageEngine ServiceDesk Plus has completely transformed the way it provides services. The asset management module is incredibly detailed and user-friendly. Moreover, reporting tools are powerful, providing clear insights into team performance.
Sarah CarlsonVerified Review
Posted on Jan 9, 2023

“ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations4.0
So far, the tool has been good. It allows me to check service calls. It really supports your efficiency while keeping the perfect overview. It has been a truly helpful solution for our customer service. It has a great design that’s continually improving for better results.
Daniela Rocio Carrasco CayambeVerified Review
Posted on Dec 8, 2022

“While it's a piece simple for non-IT experts, ManageEngine is by the by a vigorous assistance work area stage”

Overall rating4.0
Ease of use3.0
Features & functionality4.0
Customer support5.0
Value for money4.0
Integrations3.0
ManageEngine ServiceDesk In addition to is an unlimited assistance work area stage that keeps the ITSM guideline for IT cycle and change the executives. The ITSM factor implies it's centered around being an inner assistance work area worked by IT experts. In any case, since the last time we explored it, ManageEngine has furnished ServiceDesk In addition to with new highlights around issue and ticket the executives and outsider application combinations. Every one of this makes it a serious item in the event that IT help the board is your concentration, however some confounding evaluating and a couple of revealing shortcomings keep it only somewhat behind our ITSM Editors' Decision grant champs, HaloITSM and Vivantio.
Tom Parker, Support Desk Analyst III at B Riley FinancialVerified Review
Posted on Mar 17, 2020

“ManageEngine to the Rescue”

Overall rating5.0

ManageEngine ServiceDesk has been very helpful for assert inventory, help desk ticketing, and change management.

Capabilities

ManageEngine ServiceDesk Plus features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customer Review
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management

CMDB Software

  • Change Management
  • Configuration Management
  • Data Visualization
  • Helpdesk
  • Incident Management
  • Performance Monitoring
  • User Portal

Service Desk Software

  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Remote Control
  • SLA Management

MSP Software

  • Dashboard
  • Help Desk
  • Issue Management
  • Patch Management
  • Remote Access
  • Script Library

Incident Management Software

  • Alerts/Notifications
  • Audit Trail
  • Incident Reporting
  • Task Management
  • Ticket Management

ITSM Software

  • Asset Management
  • Change Management
  • Configuration Management
  • Customization and Flexibility
  • IT Release Management
  • Knowledge Management
  • Reporting and Analytics
  • Security and Compliance
  • Service Level Management

Plans

ManageEngine ServiceDesk Plus pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
30 Days
Vendor pricing page
Standard$10.00 / month

Community signals

AI-generated adoption insights

AI-generated251 Reddit discussions
  • Praised for configurability, automation, integration capabilities, and broad feature set covering ticketing, asset management, and change control.
  • Frequently cited as straightforward to set up and use, with free tier available for small teams and deployment options supporting both cloud and self-hosted.
  • Users report slow feature deployment cycles and occasional interface issues like poor translations, though core functionality generally meets needs.
  • Adopters commonly switched from higher-cost competitors citing budget constraints, or selected it as affordable alternative to ServiceNow, Freshservice, and Solarwinds Web Helpdesk.
Community sentiment49% positive
Reddit251

AI summary of public community discussion - may be inaccurate and is not an official vendor statement.

Media

Screenshots & video

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