LivePerson

United States HQFounded 1995

Deployment

Web-based

Overview

About LivePerson

Specialties in Messaging, Automation, Bots & AI, Artificial Intelligence, Conversational AI, Customer experience, Customer Engagement, Voice Solutions, Success Services , Customer Care, Commerce, Natural Language Understanding, and Natural Language Processing.

Accelerate your contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences with the enterprise leader in digital customer conversations.

Modern, asynchronous messaging has changed the way we communicate. 8 out of 10 consumers are more likely to purchase from businesses who embrace an omnichannel approach and connect conversations across voice and messaging channels, but 70% of customer conversations are still trapped in the call center. LivePerson bridges the gap between the legacy call center and the digital-first, AI-empowered customer experience of the future.

At a glance

Software information

Industries served, licensing and the support LivePerson provides.

Industries

  • Automotive
  • Consumer-services
  • Financial-services
  • Marketing-advertising
  • Retail
  • Telecommunications

Licensing

  • Proprietary
  • Quote Based

Support

  • Email
  • Live Chat
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guide
  • Blog
  • Webinar
Languages (1)
English
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Capabilities

LivePerson features

The full feature set, grouped by module.

Conversational Marketing Platform

  • Chatbot
  • Email Automation
  • Human Handover
  • Live Chat
  • Multi-Channel Communication

Generative AI

  • Compliance, Security and Privacy
  • Customization and Control
  • Data Generation
  • Documentation and Support
  • Evaluation and Validation
  • Integration and Deployment
  • Model Training and Development
  • Scalability and Performance
  • Text Generation

Chatbot Software

  • Analytics and Reporting
  • Compliance and Privacy
  • Customizable Templates
  • Easy Integration
  • Multi-Channel Support
  • Multilingual Support
  • Natural Language Processing (NLP)
  • Personalization
  • Rich Media Support
  • Scalability

Plans

LivePerson pricing

Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)

Media

Screenshots & video

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