LiveHelpNow

United States HQFounded 2003

Deployment

Web-based

Best for

SmallMediumLarge

Overview

About LiveHelpNow

The mission of LiveHelpNow is to enable companies of all sizes to facilitate meaningful customer service interactions. We provide a complete customer service software suite that brings personal attention, timely responses and motivating incentives into the sales and support process of each and every business. Our solutions make real customer relationships possible, fueled by data shared and exchanged effortlessly by both parties, facilitating relationships that set our clients apart from their competitors.

At a glance

Software information

Industries served, licensing and the support LiveHelpNow provides.

Industries

  • Banking
  • Consumer-services
  • Financial-services
  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies
  • Whitepapers
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Case Studies
  • Whitepapers
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0

What users like the most

  • I am very happy with its performance.
  • Great features for customization.
  • Easy to use, simple and efficient tool.

What users like the least

  • Menus are a little clunky so it would be greater if they work on UI/UX for a better experience.

What users say

Review Analytics of LiveHelpNow

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
Review Summary
Drawn from 1 verified reviews
I am very happy with its performance.Great features for customization.Easy to use, simple and efficient tool.
Detailed Reviews of LiveHelpNow
Sort ByWrite a Review
Denton NeelVerified Review
Posted on Jan 18, 2023

“LiveHelpNow is an omnichannel help desk software solution that provides customer support which is suitable for large and small businesses.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
Everything is good. Its Geotargeting, Canned Responses and offline form feature impressed me a lot. Everything I need for a support system is available here. This is the best tool in all aspects and I am fully satisfied with its services.

Capabilities

LiveHelpNow features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Email Integration
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • SLA
  • Ticketing Management

Live Chat Software

  • Alerts/Notifications
  • Chat Bots
  • Proactive Chat
  • Reports & Analytics

Chatbot Software

  • AI & Machine Learning Capabilities
  • Analytics and Reporting
  • Compliance and Privacy
  • Customizable Templates
  • Easy Integration
  • Multi-Channel Support
  • Multilingual Support
  • Personalization

Plans

LiveHelpNow pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
30 Days
Standard$21 / month

Media

Screenshots & video

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