ShabbirVerified Review
Posted on Apr 15, 2020
“Best software for emails and chat”
Best software for emails and chat, easy to use and have several advanced features that help in responding to customers in the best possible way.
LiveAgent
Slovakia HQFounded 2004
Deployment
Web-basediPhone/iPadAndroidWindowsMacLinux
Best for
SmallMediumLargeFreelancer
Overview
About LiveAgent
LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. Advanced automation features, rules, tags, and 200+ integrations create a powerful software for customer service for businesses of all sizes.
LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.
At a glance
Software information
Industries served, licensing and the support LiveAgent provides.
Industries
- Accounting
- Airlines-aviation
- Apparel-fashion
- Automotive
- Banking
- Business-supplies-equipment
Licensing
- Proprietary
- Monthly Payment
- Annual Subscription
- Free trial
- Free version
Support
- Live Chat
- Phone
- 24x7 Support
Training
- Help Guides
- Video Guides
- Blogs
- Webinars
- On-Site Training
Knowledge Base
- Help Guides
- Video
- Blog
- Webinars
- On-Site Training
Languages (28)
ArabicChineseCzechDanishDutchEnglishEstonianFinnishFrenchGermanGreekHebrewHungarianIndonesianItalianJapaneseKoreanNorwegianPolishPortugueseRomanianRussianSlovakSpanishSwedishThaiTurkishUkrainian
Review analytics
What customers report
5.0
Based on 20 verified reviews
What users like the most
- User Interaction Analysis
What users like the least
- Pricing
What users say
Review Analytics of LiveAgent
Every review is verified through Goodfirms before it's published.
Review Summary
LiveAgent is a multi-channel helpdesk and CRM solution praised for its user-friendly interface, quick setup, and comprehensive feature set including live chat, email, ticketing, and social media integration. Users consistently highlight responsive customer support, customization flexibility, and the ability to consolidate multiple communication channels into a single dashboard. One reviewer noted occasional performance lags. The software is generally regarded as affordable and suitable for both small and large organizations seeking to streamline customer support operations.
✦ AI-generated summary. May not reflect every review.
What reviewers mention most
Ziad Moustafa, Department Supervisor at DISCOVERCARS.COMVerified Review
Posted on Apr 15, 2020
“LiveAgent is perfect”
LiveAgent is a very efficient app and user-friendly. I sometimes encounter lags, but their customer service immediately solve them and fixes them for me.
RN CbazaarVerified Review
Posted on Apr 15, 2020
“Useful tool”
It is a very useful tool to administrative the support supported by tickets. Good product for this era
Daniel jeba RabbinVerified Review
Posted on Apr 14, 2020
“Great Features by Live Agent”
I have been using this for 2+ yrs and their service is great. Easy to use and very much user friendly. I will strongly recommend live agent to others.
Steevanson EVerified Review
Posted on Apr 14, 2020
“Such a Good Tool”
LiveAgent is such a good tool to work with. This monitors my daily activity which helps me track my daily activities using the dashboard.
SoniaVerified Review
Posted on Apr 14, 2020
“Perfect Product”
Wow!!! Perfect product for E-commerce company like my company. Report is the highlight in this product
Paras ArtwaniVerified Review
Posted on Mar 11, 2020
“One of our best purchase ever made ....”
Trusting in LiveAgent for our support system was one of the bestest decision ever made by our organization which helped us to switch self hosted support solution to now a fully dedicated solution LiveAgent. The ability to maintain multiple emails and Social Inbox like Facebook and Twitter helped us hear our users and understand their needs.
Knowledge Base and Live Chat helped us to attend our user needs in a more better way and in almost 3 months we achieved our Return on Investment
Knowledge Base and Live Chat helped us to attend our user needs in a more better way and in almost 3 months we achieved our Return on Investment
Andrej Csizmadia, Junior Growth Marketer at QualityUnitVerified Review
Posted on Mar 2, 2020
“The best customer support team!”
While the help desk software is very affordable, has a lot of features and comes with a lot of integration, what really stands out is the customer support team. These guys always go an extra mile!
sebastian slusnik, Customer Care Specialist at Quality UnitVerified Review
Posted on Jan 9, 2019
“Most powerful helpdesk software ever seen!”
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. Very easy to understand. This is an awesome product.
Colin Spiers, Lead Customer Service Advisor at Redeem GroupVerified Review
Posted on Jan 4, 2019
“Number 1 for CRM systems”
Having implemented LiveAgent across a number of channels it is clear with its slick UI and customisation options it is perfect for any CRM needs.
Capabilities
LiveAgent features
The full feature set, grouped by module.
Help Desk Software
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- AI Features
Live Chat Software
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- AI Features
Customer Service Software
- Alerts/Notifications
- Escalation
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- AI Features
Service Desk Software
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Procurement Management
- Remote Control
- Reports
- Self Service Portal
- SLA Management
- AI Features
Email Management Software
- Antivirus
- Archiving & Retention
- Data Recovery
- Email Monitoring
- Multiple Accounts
- Queue Manager
- Response Management
- Routing
- Signature Management
- Whitelisting/Blacklisting
- AI Features
Contact Center Software
- Call recording and monitoring
- Call routing and queuing
- Integration capabilities
- Interactive voice response (IVR)
- Multi-channel communication
- Omnichannel support
- Performance tracking
- Reporting and analytics
- AI Features
Call Center Software
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
- AI Features
Knowledge Management Software
- Access Control
- Cataloging/Categorization
- Collaboration
- Content Management
- Discussion Boards
- Knowledge Base Management
- Reporting & Analytics
- Search/Filter
- Security
- AI Features
Auto Dialer Software
- Call Center Management
- Call Recording
- Call Scripting
- Campaign Control
- Contact List
- Lead Management
- Predictive Dialer
- Preview Dialer
- Real Time Reports
- Scheduled Callbacks
- AI Features
Call Tracking Software
- Call Recording
- Call Routing
- Caller Identification
- Campaign Management
- Conversion Tracking
- CRM Integration
- Intuitive Dashboard
- Keyword Tracking
- Paid Search Attribution
- Real-Time Analytics
- AI Features
Predictive Dialer Software
- Call Monitoring
- Call Recording
- Call Scheduling
- Call Transfer
- Campaign Management
- Lead Management
- List Management
- Reports
- Scripts & Surveys
- Voicemail Detection
- AI Features
Telephony Software
- Auto-Dialer
- Call Center Management
- Call Monitoring
- Contact Management
- IVR/Voice Recognition
- Predictive Dialer
- Reporting & Analytics
- Telemarketing Management
- Voice & Data Integration
- VoIP
- AI Features
Customer Success Software
- Account Management
- Alert/Notification
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Revenue Management
- Reporting & Analytics
- Task Management
- AI Features
Chatbot Software
- AI & Machine Learning Capabilities
- Analytics and Reporting
- Compliance and Privacy
- Customizable Templates
- Easy Integration
- Fallback Mechanisms
- Multi-Channel Support
- Multilingual Support
- Natural Language Processing (NLP)
- Personalization
- Rich Media Support
- Scalability
- Security and Privacy
- AI Features
Plans
LiveAgent pricing
Price Type
Month
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
30 Days
Small$15 / month
- Ticketing
- Live chat
- AI Chatbot
- Knowledge base
- Customer portal
- Contact forms
- Automation rules
- Integrations
- AI Answer Assistant
- Multiple language support
- Customization options
- and more
Medium$29 / month
- Call center & IVR
- Time Rules
- Reports
- Proactive chat invitations
- Agent ratings
- Sound configuration
- Service levels (SLA)
Large$49 / month
- SSO
- Custom roles
- Time tracking & Audit log
- Integrations of all major social media
Enterprise$69 / month
- Almost unlimited enterprise-level feature capacities
- Dedicated account manager
- Priority support
- Assisted channels integration
- Free branding customization
- Custom billing setup
- Service review call and reports
- Scheduled release management
Media