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Kayako

4.5 (2 Reviews)|Write a Review|Unclaimed profile
United States HQFounded 2001

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

SmallMediumLarge

Overview

About Kayako

Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software gives your team the functionality they need to provide the best customer service experience. For SMBs looking for a fully integrated cloud-hosted help desk to immediately start supporting customers. Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel.

Support customers better, and stay personal as you grow. It’s quick and easy to customize our live chat software and integrate it into your website, iOS and Android apps.

At a glance

Software information

Industries served, licensing and the support Kayako provides.

Industries

  • Information-technology-services

Licensing

  • Proprietary
  • Monthly Payment
  • Free trial

Support

  • Email
  • 24x7 Support

Training

  • Webinar
  • In-person
  • Documentation

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
Languages (1)
English

Review analytics

What customers report

4.5
Based on 2 verified reviews
Ease of use5.0
Features & functionality4.5
Customer support4.5
Value for money5.0
Integrations4.0

What users like the most

  • Simple to use and very user-friendly software
  • It has a pretty neat and clean interface.
  • Multi-language support is there.

What users like the least

  • The customer journey mapping feature could make this solution more useful.

What users say

Review Analytics of Kayako

Every review is verified through Goodfirms before it's published.

4.52 Verified Reviews
Ease of use5.0
Features & functionality4.5
Customer support4.5
Value for money (1 review)5.0
Integrations (1 review)4.0
Review Summary
Drawn from 2 verified reviews
Simple to use and very user-friendly softwareIt has a pretty neat and clean interface.Multi-language support is there.
Detailed Reviews of Kayako
Sort ByWrite a Review
Kaloyan Dimitrov, Resume Expert, Career Expert at EnhancevVerified Review
Posted on Apr 24, 2023

“The interface is friendly to users and simple to operate”

Overall rating4.0
Ease of use5.0
Features & functionality4.0
Customer support4.0

We Enhancev use Kayako. It provides service across several channels, including email, chat, social media, and phone. Features such as ticket management, automation, and reporting are very comprehensive. Integration with widely used software platforms such as Salesforce, Slack, and Jira. Workflows and templates that can be customized. It can be a costly endeavor for one's own tiny business. There are not many choices available for personalizing the user interface. The procedure of setting up the application could seem challenging to some users.

Zoe DavisonVerified Review
Posted on Jan 13, 2023

“Kayako is a unified customer service platform that integrates various support channels such as email, live chat, and phone calls.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations4.0
Great and easy ticketing solution. I like it a lot as after using this solution all our customers are very happy with the support we give them. I haven’t had any issues in the past few months. It makes my task and life easier.

Capabilities

Kayako features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management

Customer Service Software

  • Alerts/Notifications
  • Escalation
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Ticketing Software

  • Branding Control
  • Customer Portal
  • Event Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Reporting & Analysis
  • Ticket Reservations
  • Ticket Scanning

Plans

Kayako pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment
Preferred Currency
USD ($)
Free Trial
14 Days
Vendor pricing page
Standard$30 / month

Media

Screenshots & video

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