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Kapture CRM

5.0 (6 Reviews)|Write a Review|Unclaimed profile
India HQFounded 2014

Deployment

Web-basediPhone/iPadAndroidWindowsMac

Best for

SmallMediumLarge

Overview

About Kapture CRM

Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture CX brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture CX today is helping 1000+ businesses in 16 countries create wonderful customer experiences and empowers them at scale.

At a glance

Software information

Industries served, licensing and the support Kapture CRM provides.

Industries

  • Hospital-health-care
  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs

Knowledge Base

  • Help Guides
  • Video
  • Blogs
Languages (1)
English

Review analytics

What customers report

5.0
Based on 6 verified reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0

What users like the most

  • Kapture offers a wide range of functions at a reasonable price.
  • They are budget friendly.
  • The overall process was smooth

What users like the least

  • Nothing at all
  • Kapture exceeded our expectations
  • Nothing so far

What users say

Review Analytics of Kapture CRM

Every review is verified through Goodfirms before it's published.

5.06 Verified Reviews
Ease of use (5 reviews)5.0
Features & functionality (5 reviews)5.0
Customer support (5 reviews)5.0
Review Summary
Summarized from 6 verified reviews · Updated September 2026
Kapture CRM is praised for its intuitive user interface and ease of use, particularly for new agents and across different roles. Users highlight strong customization capabilities, automation features that reduce manual work, and effective collaboration tools including chatbot and support center functionality. The platform scales well across markets, with customers noting responsive implementation support and organized onboarding. Customer support and account management are consistently described as proactive and helpful.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Kapture CRM
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What reviewers mention most

Nathaniel Brooks, Versatile Financial Executive at JAMSVerified Review
Posted on Aug 13, 2025

“Life-changing experience with Kapture”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
The platform's clarity, sharpness, and ease of use make it simple to use and explore. Its capacity to be customised is one of its best qualities, enabling teams to solve problems quickly. By facilitating smooth team communication with succinct, pertinent information, it also enhances collaboration and productivity through side discussions. In order to avoid repetitive questions, we have also been utilising their chatbot and support centre capabilities. Their team's Supoort is also excellent.
Marcus Langley, Sales Manager at FLAVerified Review
Posted on Aug 13, 2025

“An affordable CX solution that meets your demands in every channel”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
The personnel and the goods at Kapture are incredibly customer-friendly, to put it simply. The user interface is quite intuitive to use. With Kapture, handling individual tickets is more simpler than with other CX tools I've tried, whether they were giants or small CRM ticketing platforms. For us, one of the most important internal selection criteria was that the platform must be user-friendly, particularly for the new agents. And Kapture does just that.
Miles Donovan, Sales Director at Christie Digital SystemsVerified Review
Posted on Aug 13, 2025

“A scalable system that meets the demands of clients in every international market”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
We found Kapture to be a particularly noteworthy provider because of its feature-rich platform and the team's readiness to adapt to our particular requirements. When it comes to both established and emerging markets, the team's dedication to keeping up with our speed and the organised onboarding process are essential. Their ability to scale up and help during the pilot phase made the implementation process a breeze. The deployment roadmap was made evident by the team's promptness and the well-organised plan.
Ethan Wallace, Business Development Manager at G'day GroupVerified Review
Posted on Aug 13, 2025

“Our Experience with Kapture”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Response times and teamwork are enhanced with Kapture, which facilitates smooth platform integration. We were able to customise the platform to meet our unique CX requirements by using its fully configurable dashboards, reports, and ticketing workflows. Additionally, it eliminates manual labour, speeds up resolution, and aids in automated responses.
Isabella Harper, Design Specialist at Floor Coverings InternationalVerified Review
Posted on Aug 13, 2025

“Significant potential for time savings with the Kapture platform”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
The automation on Kapture's platform has greatly increased our efficiency as we modernise our client service. The team's agility and eagerness to continuously innovate in order to add more pertinent features are frosting on the cake. In the same way that the support staff is very proactive, we have had excellent experiences with our account managers.
Moorthy Machendran, SEO Manager at KeybrowsseVerified Review
Posted on Jun 18, 2018

“Best Sales CRM Software”

Overall rating5.0
Last 4.5 years I am Kapture's Sales CRM, It is one the reason for my success.

Capabilities

Kapture CRM features

The full feature set, grouped by module.

Customer Service Software

  • Alerts/Notifications
  • Escalation
  • Help Desk
  • Live Chat
  • Social Media Integration

CRM Software

  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Forecasting & Analytics
  • Mobile Access
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation

Healthcare CRM Software

  • Alerts/Notifications
  • Appointments
  • Campaign Management
  • Medical History
  • Patient Communications
  • Patient Management
  • Reports

Plans

Kapture CRM pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
30 Days
Vendor pricing page
Standard$20.49 / month

Media

Screenshots & video

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