Overview

About iSupport

iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.

At a glance

Software information

Industries served, licensing and the support iSupport provides.

Licensing

Quote Based

Support

Phone
Email
Live Chat
Online (Ticket)

Training

Help Guides
Video Guides
Whitepapers

Knowledge Base

Help Guides
Video Guides
Whitepapers

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Capabilities

iSupport features

The full feature set, grouped by module.

Help Desk Software

Customization
Dashboards
Document Storage
Email Integration
Escalation
Interaction Tracking
Live Chat
Multi-Channel
Response Template
SLA
Ticketing Management

Customer Service Software

Alerts/Notifications
Appointment Management
Escalation
Help Desk
Knowledge Base
Live Chat
Response Templates
Self-Service Portal
Social Media Integration

Remote Support Software

Data Sharing
Diagnostic tools
Real-Time Chat

Service Desk Software

Incident Management
IT Asset Management
Knowledge Base
Problem Management
Reports
Self Service Portal
SLA Management

Plans

iSupport pricing

Free Version

Payment Frequency

Quote Based

Vendor pricing page

Media

Screenshots & video

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