InvGate Service Desk

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Argentina HQFounded 2009

Deployment

Web-based

Best for

SmallMediumLarge

Overview

About InvGate Service Desk

InvGate Service Desk allows your IT teams to work smarter, not harder. Improve business agility and customer satisfaction, with a self-service portal and knowledge base capabilities. Automate your workflows to match tickets to the best solver and keep the consistent responses to repeating issues. Gain visibility of all tickets and your team’s work with customizable dashboards and reports. InvGate Service Desk is a secure and robust IT help desk ticketing system, flexible enough to meet other departments’ needs.

At a glance

Software information

Industries served, licensing and the support InvGate Service Desk provides.

Industries

  • Information-technology-services

Licensing

  • Proprietary
  • Quote Based
  • Free trial

Support

  • Email
  • Phone
  • 24x7 Support

Training

  • In-person

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • On-Site Training
Languages (1)
English
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Capabilities

InvGate Service Desk features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multilingual
  • SLA
  • Ticketing Management

Service Desk Software

  • Change Management
  • CMDB
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Remote Control
  • Reports
  • Self Service Portal
  • SLA Management

ITSM Software

  • Asset Management
  • Configuration Management
  • Customization and Flexibility
  • IT Release Management
  • Reporting and Analytics
  • Security and Compliance
  • Self-Service Portal
  • Service Level Management

IT Management Software

  • Asset Management
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Patch Management
  • Reporting & Analytics

Plans

InvGate Service Desk pricing

Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)
Free Trial
30 Days

Media

Screenshots & video