ICTDesk

ICTDesk is a customer support platform built around one idea: your team should spend its time on the conversations that actually need a person.

The AI bot handles the rest. You train it on your own content, it answers around the clock, and it hands over to a human the moment a question goes beyond what it knows. Behind that sits real time visitor intelligence, so an agent picking up a chat can already see what the person was reading, how they arrived and what they have asked before.

Everything runs through a shared team inbox rather than scattered mailboxes, with iOS and Android apps so agents are not tied to a desk. The whole thing can be white labelled onto your own domain, which matters if you are reselling support or running several brands.

Most platforms charge per agent and then charge again for the features you assumed were included. ICTDesk is priced so that adding a teammate is not a budget conversation. A seven day trial runs without a card.