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ICTContact

4.5 (2 Reviews)|Write a Review|Claimed profile
United States HQFounded 2013

Deployment

Web-basedLinux

Best for

SmallMediumLargeFreelancer

Overview

About ICTContact

ICTContact is advance contact centre solution featuring progressive dialing, multi tenant, unified communications and CRM business automation and integration supporting Voice, SMS, Email technologies suitable for contact centers, entrepreneurs and Service Providers. ICTContact offers smart webrtc agent based progressive dialing capabilities. It enables service providers to offer a wide range of contact center services to their users. It can be scaled to support thousands of agents also it fits most of the inbound / outbound contact center scenarios and business automation, It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.

At a glance

Software information

Industries served, licensing and the support ICTContact provides.

Industries

  • Marketing-advertising
  • Telecommunications

Licensing

  • Proprietary
  • Quote Based
  • One-Time Payment
  • Free trial

Support

  • Live Chat
  • Phone
  • 24x7 Support

Training

  • In-person
  • Documentation

Knowledge Base

  • Help Guides
  • Video
  • Blog
Languages (1)
English

Review analytics

What customers report

4.5
Based on 2 verified reviews
Ease of use5.0
Features & functionality4.0
Customer support5.0

What users like the most

  • The best part about ICTContact is its true omnichannel support combined with a built-in CRM. Being able to manage voice, SMS, email, and fax campaigns from one platform while tracking leads and customer interactions in the same system has made our communication workflow incredibly efficient and organized.
  • ICTContact makes managing customer interactions so much easier by bringing everything under one dashboard — voice calls, SMS, email, WhatsApp, web chat. The built-in IVR Studio with drag-and-drop design really speeds up setting up custom call flows without needing to write code. I also appreciate its CRM + automation tools for handling leads, quotes, and contact history in a centralized way — nothing falls through the cracks. Scaling up is smooth thanks to the multi-tenant and white-label suppor

What users like the least

  • The interface could use a bit more visual customization, but it’s functional and gets the job done without issues.
  • The learning curve early on is a little steeper than simpler SaaS tools, especially configuring all the dialing modes, IVR rules, and channel integrations — but after a few days, things settle nicely.

What users say

Review Analytics of ICTContact

Every review is verified through Goodfirms before it's published.

4.52 Verified Reviews
Ease of use5.0
Features & functionality4.0
Customer support5.0
Review Summary
Drawn from 2 verified reviews
The best part about ICTContact is its true omnichannel support combined with a built-in CRM. Being able to manage voice, SMS, email, and fax campaigns from one platform while tracking leads and customer interactions in the same system has made our communication workflow incredibly efficient and organized.ICTContact makes managing customer interactions so much easier by bringing everything under one dashboard — voice calls, SMS, email, WhatsApp, web chat. The built-in IVR Studio with drag-and-drop design really speeds up setting up custom call flows without needing to write code. I also appreciate its CRM + automation tools for handling leads, quotes, and contact history in a centralized way — nothing falls through the cracks. Scaling up is smooth thanks to the multi-tenant and white-label suppor
Detailed Reviews of ICTContact
Sort ByWrite a Review
Ellsa JohnVerified Review
Posted on Sep 25, 2025

“ICTContact – A Complete Omnichannel Contact Center That Grows With You”

Overall rating4.0
Ease of use5.0
Features & functionality4.0
Customer support5.0
Overall, ICTContact delivers a powerful and modern contact center solution that doesn’t compromise on flexibility or features. For someone who needs omnichannel communication (voice, WhatsApp, email etc.), good CRM integration, and a platform that can grow with your team, this is definitely among the best. It’s reliable, full-featured, and gives a strong foundation for high customer satisfaction and agent productivity.
Danish Hafeez, QA Asisitant at ICTInnovationsVerified Review
Posted on Aug 27, 2025

“Omnichannel Contact Center with Built-In CRM — Everything in One Platform”

Overall rating5.0
Ease of use5.0
Features & functionality4.0
Customer support5.0
Our overall experience with ICTContact has been excellent. It provides a complete omnichannel communication solution with voice, SMS, email, and fax support — all managed through a clean web interface. The built-in CRM has simplified our client management, allowing us to run personalized and efficient campaigns. We’ve used it for various outreach scenarios, and the system has been reliable, scalable, and easy to manage. ICTContact has streamlined our operations and improved both agent productivity and customer engagement.

Capabilities

ICTContact features

The full feature set, grouped by module.

Call Center Software

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Interactive Voice Response
  • Manual Dialer
  • Queue Management
  • Voicemail

Plans

ICTContact pricing

Free Version
No
Payment Frequency
Quote Based, One-Time Payment
Preferred Currency
USD ($)
Free Trial
7 Days
Vendor pricing page

Works with

Integrations

ICTContact connects with the tools your team already uses.

ICTCRM

Media

Screenshots & video