HotSchedules

Deployment

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Overview

About HotSchedules

HotSchedules provides a cloud-based operating platform, as well as supporting solutions and services for the restaurant, retail, and hospitality industries. HotSchedules suite of products enables owners and operators to schedule employees across locations, track time and attendance, monitor business performance and manage day-to-day operations. With HotSchedules native mobile app, employees can check schedules, pick-up and drop shifts, and request time off, all from their mobile phones.

At a glance

Software information

Industries served, licensing and the support HotSchedules provides.

Licensing

  • Quote Based
  • Free trial

Support

  • Phone
  • Online (Ticket)

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars

Review analytics

What customers report

4.5
Based on 8 verified reviews
Ease of use4.5
Features & functionality4.5
Customer support5.0
Value for money4.0
Integrations3.0

What users like the most

  • It’s easy to use on any avenue.
  • They have world-class customer service.
  • Designed to be transparent.

What users like the least

  • The Toast integration can be hard to figure out.
  • You cannot sync labor.
  • It is wonderful software But it’s not so intuitive and each day they are limited in some features.

What users say

Review Analytics of HotSchedules

Every review is verified through Goodfirms before it's published.

4.58 Verified Reviews
Ease of use (2 reviews)4.5
Features & functionality (2 reviews)4.5
Customer support (2 reviews)5.0
Value for money (1 review)4.0
Integrations (1 review)3.0
Review Summary
Summarized from 8 verified reviews · Updated September 2026
HotSchedules is widely praised for its ease of use, intuitive design, and customer support across scheduling and workforce management tasks. However, users report significant issues with Toast integration—data syncing delays and poor support resolution—which contrasts sharply with its previously reliable Micros integration. While most reviewers appreciate the platform's functionality and long-term improvements, integration problems and limitations in real-time labor syncing are persistent pain points that frustrate some users.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of HotSchedules
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What reviewers mention most

Gita IyerVerified Review
Posted on Nov 24, 2023

“HotSchedules is very convenient for team collaboration, assigning and monitoring work.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
I love using this software for scheduling it is a really nice platform for online businesses. and I am very much satisfied with its services. this software allows us to sync work schedules with personal calendars, this way availability can be shown. Here everyone can collaborate with each other. It’s quite good and very useful software for team management in business. need to be easier on the file attached to the chat group, also may add a swiping function to reply or forward.
Lucia Jensen, CEO at WeloansVerified Review
Posted on Jun 24, 2022

“A Fantastic cloud-based software that is user friendly and great for scheduling”

Overall rating4.0
Ease of use4.0
Features & functionality4.0
Customer support5.0
Value for money4.0
Integrations3.0

At Weloans, our expectations were exceeded when we started using the software HotSchedules. It has been a fantastic cloud-based tool that has solved some of the problems we had with scheduling, allowing us to keep track of time, attendance, and business, and streamlining how we monitor our workforce.

Dixon HollisVerified Review
Posted on Oct 12, 2020

“Best software I have ever worked with”

Overall rating5.0

I have used Hotschedules for at least 5 years. It is easy to work with, intuitive in design and responsive to scheduling needs. Has only improved over time. The best thing is their customer service: polite, efficient, kind and fast.

Charlie Young, Manager at Counter IntelligenceVerified Review
Posted on Sep 21, 2020

“Great Stuff”

Overall rating5.0

I’ve always enjoyed using HotSchedules. Their industry leading software and commitment to having the best solutions is transparent.

James Coli, Owner, General Manager at Georgio's Chicago Pizzeria & PubVerified Review
Posted on Sep 17, 2020

“Integration w/ Toast”

Overall rating3.0

Our integration was working well with Micros but once we switched to Toast it went to shit and support team couldnt really figure it out. Really sucks that you can not sync labor at anytime. Really need to be able to do it at nights end to analyze actual vs schedule but they dont sync until next day

Tiffany Southard, General Manager at Captain Georges SeafoodVerified Review
Posted on Sep 17, 2020

“Best online scheduling system”

Overall rating5.0

Easy to use on all avenues.

Kim CargillVerified Review
Posted on Sep 16, 2020

“Against the odds ;)”

Overall rating4.0
Hot schedules was brought on against the store managers’ preference. However, once we got each location going, they were pleased with the results. A few things: sometimes when I would call for help on a matter, I felt like I knew more than the rep I was speaking with. I wanted to know some best practices with particular aspects of HS and I could not get accurate advice there Without spending so much time on the phone. Some of the representatives did not understand the global results of their advice whenever I would call for it. So, implementing what they recommend would have drawbacks on another side that we didn’t want to sacrifice. Overall, we really valued HS and there were definitely time saving aspects of the program that made making the schedule simple.
I think the developers need to be a little more involved in trouble shooting calls, since they are the ones that have the form for the function and certainly a workflow in mind. Knowing how a process was designed and why, helps other users create the best practices for their business’ use!
Sean SmtihVerified Review
Posted on Sep 9, 2020

“excellent program on its own. Dont like the integration with toast”

Overall rating5.0
easy to use, customer support is good as well. I am not happy with the intigration and will cancel it after the 1 year contract. not worth the $25 month

Capabilities

HotSchedules features

The full feature set, grouped by module.

Scheduling Software

  • Automated Scheduling
  • Calendar Management
  • Employee Scheduling
  • Multi-Location
  • Reports & Analytics

Employee Scheduling Software

  • Employee Management
  • Reporting/Analytics
  • Schedule Management
  • Shift Management
  • Time Management
  • Track Payroll

Workforce Management Software

  • Budgeting/Forecasting
  • Employee Lifecycle Management
  • Employee Scheduling
  • Skills Tracking
  • Time Tracking
  • Workforce Mobility

Restaurant Management Software

  • Accounting & Taxation
  • Billing Operations
  • Inventory Management
  • Kitchen Control
  • Menu Management
  • Wait List Management

Plans

HotSchedules pricing

Free Version
No
Payment Frequency
Quote Based
Free Trial
30 Days

Media

Screenshots & video

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