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Hostaway

5.0 (5 Reviews)|Write a Review|Claimed profile
Canada HQFounded 2015

Deployment

Web-basediPhone/iPadAndroid

Best for

SmallMediumLargeFreelancer

Overview

About Hostaway

Hostaway is a unique vacation rental software launched in 2015, that offers deep channel integrations and support to thousands of vacation rental property managers in regaining their focus on growing their business. Hostaway provides property managers with the flexibility of the most advanced solutions while being easy to use. The dashboard, mobile app and the open API connection allows users to manage their marketing, sales, accounting, reporting, payment and communication needs all in one place.

As premium partners of channels such as VRBO, Booking.com, Airbnb, Homeaway and Expedia, with the ability to manage advanced setups, no other platform gives you the type of control and peace of mind that a Hostaway user has. The software is designed with teams in mind - it's easy to train staff and keep them happy while improving business at the same time! Hostaway also provides a booking engine, wordpress website and both marketing and sales tools for managing your valuable direct bookings.

At a glance

Software information

Industries served, licensing and the support Hostaway provides.

Industries

  • Leisure-travel

Licensing

  • Open Source
  • Monthly Payment
  • Annual Subscription
  • Quote Based

Support

  • Email
  • Live Chat
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Infographics
  • Case Studies

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Infographics
  • Case Studies
Languages (1)
English

Review analytics

What customers report

5.0
Based on 5 verified reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0

What users like the most

  • I truly appreciate the personalized onboarding experience and the deep product knowledge of the specialist, which made the entire setup process smooth and highly effective.
  • I really like how easy and intuitive the platform is to use, despite its complexity. Melania helped me with all my questions and she was also quickly available for questions in addition to the onboarding video calls. Hostaway is the right platform for people who want to rent out several holiday flats and just want to do it a little more professionally. After creating the advert, you can let everything run more or less fully automatically - but it doesn't have to. The programme and the team behind it are great and I would recommend it to anyone. So far, I haven't found a single point that I don't find good.
  • I like the fact they have a 24 hour customer service number.

What users like the least

  • Honestly, I haven’t found any cons yet — the product and service have exceeded my expectations so far.
  • There is no German support yet - but this is not really a con, because the English of all employees is more than understandable. A big compliment to Melania from the onboarding team and Léah from the sales team. Both made the introduction to the programme much easier for us.
  • I can not say I like anything least because I love everything about hostaway!

What users say

Review Analytics of Hostaway

Every review is verified through Goodfirms before it's published.

5.05 Verified Reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0
Review Summary
Summarized from 5 verified reviews · Updated September 2026
Hostaway users consistently praise the intuitive platform design and its effectiveness for managing multiple rental properties across channels. Onboarding support stands out as a key strength, with reviewers highlighting knowledgeable specialists who provide personalized guidance through setup. Customer support is described as responsive and helpful throughout the user experience. Some reviewers note contract terms around dynamic pricing features warrant attention before signup.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Hostaway
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What reviewers mention most

VickyVerified Review
Posted on Mar 20, 2025

“Seamless channel manager with great customer service”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
I like Hostaway so far, very much. When you initially sign up for service, just make sure you understand that you are signing a contract and you may or may not get $ back if you don't like the dynamic pricing. But you can pay the $10 per month per listing and decide whether you like it and override, if you don't
AnthonyVerified Review
Posted on Mar 20, 2025

“The tool offers simplicity and great support”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Overall experience has been great so far! I would definitely recommend Hostaway to others. Ernesto made the onboarding process simple for me, which was my biggest reservation of switching PMS tools with having more than 30 active properties. There were no hiccups in the process and he was able to answer all of my questions and concerns quickly. The support team is also amazing and responds within minutes around the clock.
PatriciaVerified Review
Posted on Mar 20, 2025

“Happy with my onboarding specialist”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
I have had a wonderful experience with Hostaway. They have all been very patient with me especially my onboarding specialist [sensitive content hidden] ! She has been great. She communicates well and explains every step in great detail. If I ever am confused about anything she always takes the time to properly explain until I am no longer confused. I always look forward to our google meet. [sensitive content hidden] has been very accomodating when I had to reschedule. I can not say enough good things about this lady !
MarieVerified Review
Posted on Mar 20, 2025

“Hostaway knows what they are doing and they do it brilliantly”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Hostaway is exactly the right programme for anyone who wants to rent out several holiday flats and wants to keep an eye on everything despite automation. The platform is very intuitive to use and has everything you need and much more. After two months of using another programme that was less advanced and promised us the blue sky, Hostaway delivers what it promises - in every respect.
JarynVerified Review
Posted on Mar 20, 2025

“Exceptional onboarding experience and a game-changing product for managing multiple properties.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
My experience with Hostaway has been outstanding so far. The software has truly transformed the way I manage multiple properties across various platforms. What impressed me the most was the customized onboarding support — my onboarding specialist was extremely knowledgeable and walked me through the entire product thoroughly. He made the complex process feel simple and ensured I was fully set up for success. His professionalism and expertise left a lasting impression, effectively representing Hostaway’s dedication to their customers. The software itself is top-notch, intuitive, and powerful, making property management much easier and more efficient.

Capabilities

Hostaway features

The full feature set, grouped by module.

Property Management Software

  • Commercial Management
  • Document Management
  • Expense Management
  • Insurance Management
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Rent Management
  • Residential Management
  • Tenant Management

Channel Management Software

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Order Management
  • Partner Management
  • Pipeline Management

Vacation Rental Software

  • Accounting
  • Commission Management
  • Contact Management
  • Guest Communications
  • Guest Reviews/Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Portal
  • Payment Processing
  • Reporting
  • Reservations Management
  • Work Order Management

Plans

Hostaway pricing

Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Preferred Currency
CAD ($)
Vendor pricing page

Media

Screenshots & video