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Hiver

4.0 (1 Review)|Write a Review|Unclaimed profile
United States HQFounded 2011

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

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Overview

About Hiver

Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automation from the Gmail interface, without sacrificing any time on learning new software or switching tabs.

At a glance

Software information

Industries served, licensing and the support Hiver provides.

Industries

  • Information-technology-services
  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Email
  • Live Chat
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinar
  • Case Studies
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

4.0
Based on 1 verified review
Ease of use5.0
Features & functionality4.0
Customer support4.0

What users say

Review Analytics of Hiver

Every review is verified through Goodfirms before it's published.

4.01 Verified Review
Ease of use5.0
Features & functionality4.0
Customer support4.0
Detailed Reviews of Hiver
Sort ByWrite a Review
Andrew Tomson, Project Manager at SofilmarVerified Review
Posted on Apr 24, 2023

“Hiver is practical and easy to turn an email into a ticket that the entire team can address”

Overall rating4.0
Ease of use5.0
Features & functionality4.0
Customer support4.0

We Sofilmar have used this software daily for the last three years. With Hiver, internal communication and creating alerts about specific inquiries is a walk in the park. The save and close feature also simplifies the process of tracking completed tasks. The only downside to Hiver is server connection issues that sometimes block emails from getting through.

Capabilities

Hiver features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Alerts
  • Customization
  • Dashboards
  • Email Integration
  • Interaction Tracking
  • Multi-Channel
  • Response Template
  • Ticketing Management

Email Management Software

  • Archiving & Retention
  • Email Monitoring
  • Multiple Accounts
  • Queue Manager
  • Response Management

Plans

Hiver pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
7 Days
Vendor pricing page
Standard$15 / month

Media

Screenshots & video

Hiver screenshot

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