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Helprace

5.0 (1 Review)|Write a Review|Unclaimed profile

Deployment

WindowsMacWeb-based

Best for

SmallMediumLarge

Overview

About Helprace

Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Our help desk software consists of a support ticket system, knowledge base, community and feedback widget. Using powerful features, Helprace increases productivity of customer service agents, optimizes their daily workflows and keeps every ticket accounted for.

At a glance

Software information

Industries served, licensing and the support Helprace provides.

Licensing

  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Phone
  • Email
  • Online (Ticket)

Training

  • Help Guides
  • Video Guides
  • Blogs

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0

What users like the most

  • Great customer support solution.
  • User-friendly and good-to-go software.
  • An easy and modern tool for businesses.

What users like the least

  • Till now I didn’t find any issue with this solution.

What users say

Review Analytics of Helprace

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
Review Summary
Drawn from 1 verified reviews
Great customer support solution.User-friendly and good-to-go software.An easy and modern tool for businesses.
Detailed Reviews of Helprace
Sort ByWrite a Review
Cheryl BennettVerified Review
Posted on Jan 20, 2023

“Helprace is a customer service software suite that is suitable for managing interactions with existing and potential customers.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
It is wonderful software. This help desk is a very useful solution for getting connected with customers. An excellent and unique tool to help the community with all the best features available in a very friendly way to communicate with everyone.

Capabilities

Helprace features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management

Customer Service Software

  • Feedback Management
  • Help Desk
  • Live Chat
  • Response Templates
  • Social Media Integration

Community Software

  • Activity Feed
  • Content Management
  • Discussion Boards
  • Group Management
  • Member Directory
  • Membership Management
  • Moderation

Plans

Helprace pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Free Trial
30 Days
Vendor pricing page
Standard$18 / month

Media

Screenshots & video

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