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Guesty

5.0 (4 Reviews)|Write a Review|Unclaimed profile
United States HQFounded 2013

Deployment

Web-basediPhone/iPadWindowsMac

Best for

SmallMediumLarge

Overview

About Guesty

Guesty simplifies all aspects for property management companies to manage and scale Airbnb and vacation rental businesses. Organize, share and control all your reservations, guests, and listings' data with the help of a powerful Property Management Software. Guesty’s property management software provides property managers and management companies with an end-to-end solution to simplify the complex operational needs of short term rentals. With Guesty, users can manage listings from multiple online travel agencies including Airbnb, Booking.com, Agoda and TripAdvisor, and utilize the company’s guest-centric tools including: Unified Inbox, Automation Tools, 24/7 Guest Communication Services, Payment Processing and more.

At a glance

Software information

Industries served, licensing and the support Guesty provides.

Industries

  • Hospitality
  • Leisure-travel

Licensing

  • Open Source
  • Quote Based

Support

  • Email
  • Phone
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

5.0
Based on 4 verified reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0

What users like the most

  • I appreciate the fair pricing model and the responsive customer support that ensures we’re never stuck if any issues arise.
  • The ease of use when managing properties at scale. Live calendar syncing is always working and if there are any issues with the software we have technical support always available.
  • I purchased Guesty when we had 6 rental cabins about 4 years ago and we are now up to 10 and adding another 1-2 this next year. I needed to final a solution that kept all my management, booking information, and communications in one spot, instead of multiple sources. I love that I can make changes to pricing, unit details, policies, etc in one place and it pushes out to all booking sources instead of having to log in to several places to make the changes

What users like the least

  • There’s honestly nothing we’ve encountered so far that needs improvement — the software works well for us.
  • It is more expensive than competitors but the functions and infrastructure in place in Guesty allows you to justify the cost.
  • Support is the biggest let down. There are so many features in Guesty that I have not figured out how to use because the pages of manuals they have online to figure it out are not user friendly and support won’t take time to walk you through things. Many of the features I use I have had to be figured out through trial and error.

What users say

Review Analytics of Guesty

Every review is verified through Goodfirms before it's published.

5.04 Verified Reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0
Review Summary
Summarized from 4 verified reviews · Updated September 2026
Guesty is praised for streamlining multi-platform booking management with an intuitive interface and pay-as-you-earn pricing model that appeals to cost-conscious users. Support quality is inconsistent, with some users reporting responsive help while others cite slow ticket resolution and frustration with sales practices like unhonorable trial offers. Users appreciate the platform's core functionality but note that pricing may not align with actual feature utilization, and onboarding support for exploring advanced capabilities could improve.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Guesty
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What reviewers mention most

JenniferVerified Review
Posted on Mar 20, 2025

“Great software but a little pricey”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Customer service is not great, their salespeople want to sell products so they offer special deals and free trials but they end up charging you anyway regardless of the "trial" and not honouring their deals. Other technical issues get sorted in an OK timeframe.
SandiVerified Review
Posted on Mar 20, 2025

“Sort of a love hate relationship”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Overall the system does what I most need it too, i am paying a premium price for using only a small fraction of the features. I believe there are features that would be great and helpful additions for me, but finding the time and help to work through them is difficult
KeithVerified Review
Posted on Mar 20, 2025

“You get more than for what you pay”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
We have been very happy with the consistency in the service with Guesty and look to integrate more services so we more things are done in a centralised place. There was an issue with technical support and the way they dealt with us but I would say that is getting better. This was purely down to how quickly a ticket was getting closed due to impatience to respond. In this circumstance I didn't like the fact that the customers service is put at a lower importance than the technical support workers time. This isn't a good enough attitude.
LindaVerified Review
Posted on Mar 20, 2025

“Cost-effective channel management solution with excellent support and ease of use.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Our experience with this channel management software has been very positive. The platform is simple to navigate, making it easy for our team to manage bookings efficiently across multiple platforms. One of the standout benefits is the pay-as-you-earn model — we only pay when we have bookings, which makes it highly cost-effective for our business. Additionally, the support team has been responsive and helpful whenever needed, ensuring smooth operations without any hiccups.

Capabilities

Guesty features

The full feature set, grouped by module.

Property Management Software

  • Commercial Management
  • Maintenance Management
  • Rent Management
  • Residential Management

Channel Management Software

  • Campaign Management
  • Channel Analytics
  • Inventory Control
  • Lead Management
  • Order Management
  • Partner Management

Vacation Rental Software

  • Contact Management
  • Guest Reviews/Ratings
  • Housekeeping Management
  • Lead Management
  • Reporting
  • Reservations Management

Plans

Guesty pricing

Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)
Vendor pricing page

Media

Screenshots & video

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