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Groove

5.0 (3 Reviews)|Write a Review|Unclaimed profile
United States HQFounded 2011

Deployment

Web-basediPhone/iPadAndroid

Best for

SmallMedium

Overview

About Groove

Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media, and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools and customer self-service. Groove allows users to converse with their customers on multiple channels through one platform. Reporting dashboards display customer support metrics such as average handle time and reply type, as well as complaint trends, bugs and requests.

Users can set up an online knowledge base for customers. Groove also offers on-site support widgets such as an FAQ, contact forms and live chat. The software supports various integrations including Slack, Zapier, Facebook and Twitter.

At a glance

Software information

Industries served, licensing and the support Groove provides.

Industries

  • Consumer-services
  • Hospital-health-care
  • Retail

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Email
  • Live Chat
  • 24x7 Support

Training

  • Help Guides
  • Blogs
  • Case Studies
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Case Studies
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

5.0
Based on 3 verified reviews

What users say

Review Analytics of Groove

Every review is verified through Goodfirms before it's published.

5.03 Verified Reviews
Review Summary
Summarized from 3 verified reviews · Updated September 2026
Groove users praise its ease of setup and intuitive interface for automating and organizing email outreach. The platform's seamless integration with Salesforce and Gmail stands out, enabling quick customization of campaigns and effortless data synchronization. Teams report that Groove streamlines their workflow and has become central to their sales processes, with ongoing feature improvements appreciated over time.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Groove
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What reviewers mention most

Taylor Liddle, Partnerships Manager at at Popular PaysVerified Review
Posted on Dec 9, 2020

“Easy, Organized, Streamlined”

Overall rating5.0

I am pleased my company switched over to Groove. Ever since we made the switch it's been really easy and streamlined to set up Groove flows to automate my reach out emails. I love the organization features and being able to see what reminders I've set for myself. I also like how it's easy to customize what information I want to save to SalesForce. Groove makes it a lot easier to do my job and keep my email organized and working hard for me.

Andrew ReeseVerified Review
Posted on Nov 17, 2020

“Great easy-to use email tool for customer-facing teams”

Overall rating5.0
Groove makes it easy to create tailored campaigns on the fly. The integration with Salesforce makes it incredibly easy to pull in fields & data to tailor the messaging to the customer. It only takes a few minutes to create a campaign that can easily be scaled across a large contact base
Ben RobinsonVerified Review
Posted on Oct 28, 2020

“A great sales tool that my team couldnt live withou!”

Overall rating5.0
We've had Groove in place for almost two years and its an integral part of our sales-stack now. They have done a great job of implementing new features and since we use Salesforce and Gmail, it integrates very nicely into our current systems and work-flow.

Capabilities

Groove features

The full feature set, grouped by module.

Customer Service Software

  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Feedback Management
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
  • AI Features

Help Desk Software

  • Analytics & Reporting
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Ticketing Management
  • AI Features

Live Chat Software

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Proactive Chat
  • Reports & Analytics
  • AI Features

Plans

Groove pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
7 Days
Vendor pricing page
Standard$16 / month

Media

Screenshots & video

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