Front

United States HQFounded 2014

Deployment

Web-based

Overview

About Front

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.

More than 8000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.

At a glance

Software information

Industries served, licensing and the support Front provides.

Industries

  • Human-resources
  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription

Support

  • Email
  • 24x7 Support

Knowledge Base

  • Help Guide
  • Video
  • Blog
Languages (1)
English
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Capabilities

Front features

The full feature set, grouped by module.

Email Management Software

  • Archiving & Retention
  • Email Monitoring
  • Multiple Accounts
  • Response Management
  • Routing
  • Signature Management

Contact Center Software

  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Reporting and analytics

Plans

Front pricing

Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Standard$19 / month

Media

Screenshots & video

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