Front

Our company My Enamel Pins uses Front as our Help Desk Software, and we’ve been using it for about a year now. When it comes to the overall pros and cons of the software, I will give Front a rating of 5 in most areas. Our team finds that the ease of use is top-notch; tasks such as ticketing, automation rules, SLA tracking, and more are very intuitive. The features & functionality have also made us really productive - there are email view customization options, intelligent notifications & time-tracking features which boost efficiency. We never experience any major issues with Front since their amazing support team is always there for us whenever needed! It’s also cost-effective given its wide range of pricing plans, so we get great value for money from Front. And finally, integration with other systems was a breeze - once on-boarded, everything ran smoothly without any hiccups!

I am Patrick Crane, the founder and CEO of Love Sew. The Front platform will gather all queries from the different channels our clients use to contact us and put these queries in an easily accessible, centralized location. It will also simultaneously organize these queries so that it's easier for us to sift through them, and respond quickly and accordingly. Allows us to share drafts internally to ensure their accuracy before submitting them as responses to customer queries. We make sure that every response we provide to a client is accurate, relevant, and comprehensive. The platform's internal reporting feature also allows us to track and monitor the performance of our customer care agents, to make sure they are offering the best possible service to our clients. One problem is that its templates are not as easily customizable as we would have liked, and this does hamper, in some instances, the functionality we derive from the platform.