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FreeScout

5.0 (1 Review)|Write a Review|Unclaimed profile
Czech Republic HQFounded 2018

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

SmallMediumFreelancer

Overview

About FreeScout

FreeScout is the perfect helpdesk solution for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout. FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.

Free open source helpdesk & shared mailbox.

At a glance

Software information

Industries served, licensing and the support FreeScout provides.

Industries

  • Human-resources

Licensing

  • Proprietary
  • Quote Based

Support

  • Phone
  • 24x7 Support

Training

  • Help Guides
  • Blogs
  • Case Studies
  • On-Site Training

Knowledge Base

  • Help Guides
  • Blogs
  • Case Studies
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

5.0
Based on 1 verified review
1 posted recently
Ease of use5.0
Features & functionality4.0
Customer support5.0

What users like the most

  • What we appreciate most about FreeScout is its self-hosted nature combined with an incredibly seamless, lightweight user interface. As a software development company managing complex IT infrastructure, data privacy and control over our client and internal support interactions are paramount. FreeScout allowed us to host the entire infrastructure securely on our own servers, ensuring 100% data sovereignty without compromising on features.

What users like the least

  • FreeScout has been awesome for our workflow, but having a bit more detailed troubleshooting documentation on hand would definitely save the team some time.

What users say

Review Analytics of FreeScout

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality4.0
Customer support5.0
Review Summary
Drawn from 1 verified reviews
What we appreciate most about FreeScout is its self-hosted nature combined with an incredibly seamless, lightweight user interface. As a software development company managing complex IT infrastructure, data privacy and control over our client and internal support interactions are paramount. FreeScout allowed us to host the entire infrastructure securely on our own servers, ensuring 100% data sovereignty without compromising on features.
Detailed Reviews of FreeScout
Sort ByWrite a Review
AnonymousVerified Review
Posted on Jun 4, 2026

“Outstanding Open-Source Ticketing System – Perfect Self-Hosted Alternative to Help Scout”

Overall rating5.0
Ease of use5.0
Features & functionality4.0
Customer support5.0
Switching our support workflow over to FreeScout has been one of the best moves we’ve made. We were looking for a solid shared inbox solution that wouldn't drain our budget with per-user monthly fees, and this completely fit the bill. The interface is super clean and feels just like a regular email inbox, meaning our team didn't need any formal training to get started—they just logged in and hit the ground running.

Capabilities

FreeScout features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Ticketing Management

Ticketing Software

  • Customer Portal
  • Online Ticketing
  • Reporting & Analysis
  • Ticket Reservations

Plans

FreeScout pricing

Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)
Vendor pricing page

Media

Screenshots & video

FreeScout screenshot

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