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Exalate

5.0 (2 Reviews)|Write a Review|Claimed profile

Deployment

WindowsWeb-based

Best for

SmallMedium

Overview

About Exalate

For any kind of collaboration, uni- or bi-directionally, across all departments and external teams. Exalate can connect everything to everyone, any way you choose and whatever tracker you use (Jira, ServiceNow, ALM, Zendesk, Github, Azure and many more).

At a glance

Software information

Industries served, licensing and the support Exalate provides.

Licensing

  • Monthly Payment

Support

  • Phone
  • Email
  • Live Chat
  • Online (Ticket)

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies

Review analytics

What customers report

5.0
Based on 2 verified reviews
2 posted recently
Ease of use4.5
Features & functionality5.0
Customer support4.5

What users like the most

  • The integration provides reliable bidirectional synchronization between Jira and Zendesk, helping teams keep information updated across both platforms without relying on manual updates. This keeps support and development teams aligned, improves collaboration when handling customer issues, and saves valuable time by reducing repetitive administrative work.
  • I was facing a real problem at work where information kept getting lost between teams. Team members wasted time figuring out what needed to be done and who should do it, and we were manually checking updates and passing information between systems. Once we started using Exalate to connect our different systems, the difference was massive. Team members could work in their own tools while information synced automatically in the background.

What users like the least

  • The initial setup requires substantial planning, particularly when configuring custom synchronization rules.
  • The setup process honestly took some time, but I was expecting that when I connected with them for onboarding.

What users say

Review Analytics of Exalate

Every review is verified through Goodfirms before it's published.

5.02 Verified Reviews
Ease of use4.5
Features & functionality5.0
Customer support4.5
Review Summary
Drawn from 2 verified reviews
The integration provides reliable bidirectional synchronization between Jira and Zendesk, helping teams keep information updated across both platforms without relying on manual updates. This keeps support and development teams aligned, improves collaboration when handling customer issues, and saves valuable time by reducing repetitive administrative work.I was facing a real problem at work where information kept getting lost between teams. Team members wasted time figuring out what needed to be done and who should do it, and we were manually checking updates and passing information between systems. Once we started using Exalate to connect our different systems, the difference was massive. Team members could work in their own tools while information synced automatically in the background.
Detailed Reviews of Exalate
Sort ByWrite a Review
Naren SharmaVerified Review
Posted on Sep 9, 2026

“Made our Jira and Zendesk collaboration easier”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
At AssessPrep, our support and development teams work in separate systems—Zendesk and Jira—which used to require manual follow-ups to keep tickets aligned. Recently, when a customer issue needed quick input from development, Exalate's bidirectional integration kept updates synced automatically between both platforms. Both teams could follow progress in real time without manually copying information back and forth, which saved time and made the collaboration much smoother.
Purva Gupta, Marketer Manager at XOR LabsVerified Review
Posted on Sep 9, 2026

“Practical fix for cross-team workflow gaps”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
My overall experience with Exalate has been excellent till now. We have set up customizable sync rules and our work is so much easier now. It saves our support and development teams a lot of hassle.

Capabilities

Exalate features

The full feature set, grouped by module.

EDI Software

  • Alerts/Notifications
  • Drag & Drop
  • Third Party Integration

Plans

Exalate pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment
Vendor pricing page
Standard$95 / month

Media

Screenshots & video