EcholoN

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Germany HQFounded 1999

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

Large

Overview

About EcholoN

EcholoN - is the modular and individual standard software custom-made suit for your company. Adaptation without programming, individually and always updateable. That's EcholoN, the service management software. The EcholoN Helpdesk solution focuses on internal IT and user support, which makes it the link between the IT department and their colleagues. The EcholoN Helpdesk solution can be customized at any time according to your requirements. Thus, you can use all the modules and extensions, as well as the EcholoN Ticket System or the comprehensive solution for holistic service management.

At a glance

Software information

Industries served, licensing and the support EcholoN provides.

Industries

  • Airlines-aviation
  • Automotive
  • Aviation-aerospace
  • Banking
  • Biotechnology
  • Broadcast-media

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • One-Time Payment
  • Free trial

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • In-person
  • Documentation
Languages (10)
ChineseDanishDutchEnglishFrenchGermanGreekItalianJapaneseSpanish
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Capabilities

EcholoN features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Alerts
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Live Chat
  • Multi-Channel
  • Response Template
  • SLA
  • Ticketing Management

Customer Service Software

  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Quality Management Software

  • Audit Management
  • Complaint Management
  • Defect Tracking
  • Document Control
  • Equipment Management
  • Maintenance Management
  • Performance Reporting
  • Risk Management
  • Supplier Quality Control
  • Training Management

Service Desk Software

  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Procurement Management
  • Remote Control
  • Reports
  • Self Service Portal
  • SLA Management

Plans

EcholoN pricing

Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based, One-Time Payment
Preferred Currency
EUR (€)
Free Trial
14 Days
Hybrid operating model one time purchase licence Rental licence
EcholoN Express 5 Us€5000 / one-time
  • Ticket-System
  • Knowledge Base
  • customer support
  • IT - Support

Works with

Integrations

EcholoN connects with the tools your team already uses.

Media

Screenshots & video