Dynamics 365

4.1 (17 Reviews)|Write a Review|Claimed profile
United States HQFounded 2016

Deployment

Windows

Best for

SmallMediumLarge

Overview

About Dynamics 365

Dynamics 365 software smartly helps small and medium businesses to function in a hyperconnected way aligning right from customer intake to customer retention. This cloud-based software integrates well with ERP features to facilitate the best management and efficient planning of resources. Optimizing service operations and personalizing customer service is just accessible with Microsoft Dynamics 365's remote assistant. This agile CRM software connects your entire business, allows you to deliver omnichannel service, resolve customer issues in real time, and improve case management.

As the noted business management software, Dynamics 365 helps you build quality customer relationships.

At a glance

Software information

Industries served, licensing and the support Dynamics 365 provides.

Industries

  • Health-wellness-fitness
  • Hospital-health-care
  • Nonprofit-organization-management
  • Retail

Licensing

  • Proprietary
  • Monthly Payment
  • Quote Based
  • Free trial

Support

  • Live Chat
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs

Knowledge Base

  • Help Guides
  • Video
  • Blog
Languages (1)
English

Review analytics

What customers report

4.1
Based on 17 verified reviews
Ease of use4.2
Features & functionality4.4
Customer support4.6
Value for money3.8
Integrations4.0

What users like the most

  • Data centralization is one of the most potent pros of Dynamics 365
  • It collects information from various sources and pours it into one hub
  • It can be easily integrated with multiple platforms

What users like the least

  • Not suitable for non-Microsoft Product users
  • Rigid configuration is another major con of D365
  • Once the installation or setup process is completed, it is difficult to change the configuration

What users say

Review Analytics of Dynamics 365

Every review is verified through Goodfirms before it's published.

4.117 Verified Reviews
Ease of use (9 reviews)4.2
Features & functionality (9 reviews)4.4
Customer support (9 reviews)4.5
Value for money (6 reviews)3.8
Integrations (6 reviews)4.0
Review Summary
Summarized from 17 verified reviews · Updated September 2026
Dynamics 365 offers an intuitive interface and broad functionality for sales automation, reporting, and workflow customization, with strong native integration into the Microsoft ecosystem. Users appreciate its cloud accessibility, customization capabilities, and collaborative features. Common drawbacks include slow performance, limited small-business focus, reporting gaps, and inconsistent deployment quality from system integrators. Support quality and pricing vary by implementation.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Dynamics 365
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What reviewers mention most

Vadym KovalevskyiVerified Review
Posted on Jul 9, 2024

“Smooth integration with almost any tool.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
Mike FalaheeVerified Review
Posted on Jul 9, 2024

“I am having great experience of various CRM for many years, I'd love to chime in!”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
The unique thing about Microsoft Dynamics is that it provides a much wider range of tools than others. While it can seem overwhelming at first glance, the benefits are there for the taking, particularly when it comes to integration with social media, like LinkedIn. I consider this the perfect employer's CRM because it maintains a heavy focus on talent management and AI automation. However, this may not be the best fit for a small niche type business and there may be cheaper, more compact options.
Pankaj MishraVerified Review
Posted on Jul 9, 2024

“Best CRM and top Microsoft Dyanamics 365 Partners in US”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
I started using Microsoft Dynamics 365 for my business to manage our clients and prospect data and where sales keep track of opportunities and tracks pipeline, etc. It's also now where our support team tracks support tickets. We have found that the CRM has helped us build stronger relationships, improve productivity and performance and give our staff a single view into the complete activity for any given account or contact. Alletec is amongst Top Microsoft Dynamics 365 Partners in US they helped me to integrate with Dynamics 365 and manage all end-to-end processes.
Ronald Ander, CEO at SEOAntVerified Review
Posted on Jan 3, 2023

“It is a low-code platform that makes it easy to configure needs”

Overall rating5.0
Ease of use3.0
Features & functionality5.0
Customer support5.0
Value for money4.0
Integrations5.0

We SEOAnt use Microsoft Dynamics 365. Microsoft Dynamics 365 has been our ERP software of choice this year to deliver superior operational efficiency, breakthrough customer experiences, and reduce complexity without increasing costs daily. The software allows you to fully integrate and work seamlessly between company departments and lets you develop your own apps on the platform. The setback I experienced using the tool at first was having to train to get my way around the software and its low data storage limits.

Yigit KonurVerified Review
Posted on Jan 3, 2023

“It is easy to use and has a wide range of features and functionality”

Overall rating4.0
Ease of use4.0
Features & functionality4.0
Customer support5.0
Value for money4.0
Integrations3.0

At Wope, we use Microsoft Dynamics 365 Business Central as our ERP software. We have been using it for about two years now and find it a great solution for our needs. The customer support is also excellent, and we have found that they are always willing to help us with any issues we may have. The pros of using Microsoft Dynamics 365 Business Central include its ease of use, its wide range of features and functionality, its excellent customer support, and its value for money. It is easy to set up and use, and it has a wide range of features that make it suitable for a variety of businesses. The customer support is also excellent, and they are always willing to help us with any issues we may have. In terms of value for money, the cost of the software is reasonable compared to other solutions on the market. We use Microsoft Dynamics 365 Business Central daily, as it is essential for managing our business operations.

David Reid, Sales Director at VEM GroupVerified Review
Posted on May 4, 2022

“Microsoft Dynamics allows us to collaborate with talented business personas worldwide much more quickly.”

Overall rating4.0
Ease of use4.0
Features & functionality4.0
Customer support4.0
Value for money4.0
Integrations4.0

We VEM Group have been using Dynamics 365. It has Remote access that lets the users work from anywhere in this world, and hence there is no necessity for them to be seated in a specified place. the regular and automatic updates and the features that enable seamless team collaboration to boost the users' productivity. It also has some features that the businesses can enable to protect their sensitive business data, and it reduces the security risks with advanced features.

James Fyfe, Co-founder at PortantVerified Review
Posted on May 4, 2022

“Dynamics 365 has always been the best choice as it has a top-notch security system”

Overall rating4.0
Ease of use3.0
Features & functionality4.0
Customer support4.0
Value for money3.0
Integrations4.0

We Portant have been using Dynamics 365. I got to enjoy the benefits as an avid Microsoft user. I appreciated that it’s integrated with other 365 services as well. It was easy to customize our own apps using the software, and it also has an option to incorporate third-party apps. With its cloud-based ecosystem, it allowed our company to collaborate with teammates remotely. It also has a top-notch security system. Overall, it’s pretty good, especially if you’re knowledgeable enough with 365 products. But I wish they’d fix other issues, especially the UI, to make it easier for first-time users.

Lyle Florez, Founder at EasypeopleSearchVerified Review
Posted on May 4, 2022

“The Platform is simple to use and one can customize it too.”

Overall rating4.0
Ease of use5.0
Features & functionality4.0
Customer support4.0
Value for money3.0
Integrations4.0

We EasypeopleSearch use Dynamics 365. Microsoft products are integrated. You can create your apps or integrate third-party apps. The cloud ecosystem allows users to access enterprise systems from anywhere.

Jason Cordes, Founder at CocoLoanVerified Review
Posted on May 4, 2022

“It gives everyone the insights to thrive by connecting your data, processes with intelligent business applications.”

Overall rating4.0
Ease of use4.0
Features & functionality4.0
Customer support4.0
Value for money5.0
Integrations4.0

We CocoLoan use Microsoft Dynamics 365. It is one of the most popular CRM, ERP, and productivity suites. It is the cloud and modern version of Microsoft Dynamics AXAPTA.

Krzysztof Szukiec, CEO and Co-Founder at Stepwise.plVerified Review
Posted on Dec 27, 2019

“Good features and Expensive”

Overall rating4.0

Capabilities

Dynamics 365 features

The full feature set, grouped by module.

ERP Software

  • Accounting Integration
  • Customer Management
  • Distribution Management
  • Financial Management
  • HR Management
  • Order Management
  • Project Management
  • Purchase Order Management
  • Supply Chain Management
  • Tracking and Visibility

CRM Software

  • Calendar & Task
  • Contact Management
  • Custom Dashboard
  • Mobile Access
  • Reporting
  • Security
  • Workflow Automation

Business Management Software

  • Budgeting & Forecasting
  • Customer Management
  • Document Management
  • Financial Management
  • Marketing Management
  • Project Management
  • Reporting & Analytics
  • Resource Management
  • Sales Management
  • Scheduling
  • Vendor Management
  • Workforce Management

Healthcare CRM Software

  • Alerts/Notifications
  • Appointments
  • Medical History
  • Patient Communications
  • Patient Management
  • Reports

Supply Chain Management Software

  • Demand Planning
  • Inventory Management
  • Order Management
  • Reporting & Analytics
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Warehouse Management

Contact Center Software

  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Reporting and analytics

Order Management Software

  • Back Order Management
  • Customer Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking

Plans

Dynamics 365 pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Quote Based
Preferred Currency
USD ($)
Free Trial
30 Days
Standard$65 / month

Media

Screenshots & video