
DevRev
Deployment
Overview
About DevRev
DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity.
Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams.
At a glance
Software information
Industries served, licensing and the support DevRev provides.
Industries
- Banking
- Consumer-goods
- Education-management
- Financial-services
- Health-wellness-fitness
- Hospital-health-care
Licensing
- Proprietary
- Monthly Payment
- Free trial
Support
- Live Chat
- 24x7 Support
Training
- Webinar
- Documentation
Capabilities
DevRev features
The full feature set, grouped by module.
Plans
DevRev pricing
- Unlimited viewers at no extra charge
- Converge Issue and Ticket Management
- Map your product features with Parts and Trails
- Customize your data and insights with Vistas
- Manage customers and users
- Live chat and deflection via PLuG widget
- Unify Omni Channel Support through the Customer Inbox
- Automate workflows with Marketplace integration
- Sync data across apps with Airdrop
- Increase productivity with AI assisted processes
- Consumption Services - User and Customer Management: (Per User) - $0.20 Per monthly active conversation (Anonymous User) - $0.01 Per monthly active co
- Optional Add-on Authorization roles and profiles (per MAU) - $10.00
- All features from starter plus
- Authorization roles and groups
- SSO, SCIM, Active Directory Sync
- Scheduled 2 Way Jira Sync
- Advanced Customization*
- Increased Data Storage and Retention*
- 24/5 Customer Support
- Consumption Services User and Customer Management: (Per User) - $0.20 Per monthly active conversation (Anonymous User) - $0.01 Per monthly active conv
- All features from Pro plus
- Audit logging
- Increased Storage and Retention
- SLA driven support response times
- Advanced object, subtype, and attribute customization
- Multi-region High Availability
- Live Read Replica Sandboxes
- SSO, SCIM, Active Directory Sync
- 24 x 5 Support
Media