DevRev

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United States HQFounded 2020

Deployment

Overview

About DevRev

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity.

Unlike generic tools, DevRev took a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining collaboration, and converging teams.

At a glance

Software information

Industries served, licensing and the support DevRev provides.

Industries

  • Banking
  • Consumer-goods
  • Education-management
  • Financial-services
  • Health-wellness-fitness
  • Hospital-health-care

Licensing

  • Proprietary
  • Monthly Payment
  • Free trial

Support

  • Email
  • Live Chat
  • 24x7 Support

Training

  • Webinar
  • Documentation
Languages (1)
English
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Capabilities

DevRev features

The full feature set, grouped by module.

CRM Software

  • Calendar & Task
  • Collaboration Tools
  • Email Integration
  • File Management
  • Lead Management
  • Reporting
  • Workflow Automation

Live Chat Software

  • Alerts/Notifications
  • Canned Responses
  • File Transfers
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking

Plans

DevRev pricing

Free Version
No
Payment Frequency
Monthly Payment
Preferred Currency
USD ($)
Free Trial
30plus Days
Starter - $9.99 per user/month Pro- Popular - $24.99 to $34.99 per user/month Ultimate- Custom - Please contact our sales team on the link below https://devrev.ai/contact-sales?utm_source=devrev
Starter$9.99 / month
  • Unlimited viewers at no extra charge
  • Converge Issue and Ticket Management
  • Map your product features with Parts and Trails
  • Customize your data and insights with Vistas
  • Manage customers and users
  • Live chat and deflection via PLuG widget
  • Unify Omni Channel Support through the Customer Inbox
  • Automate workflows with Marketplace integration
  • Sync data across apps with Airdrop
  • Increase productivity with AI assisted processes
  • Consumption Services - User and Customer Management: (Per User) - $0.20 Per monthly active conversation (Anonymous User) - $0.01 Per monthly active co
  • Optional Add-on Authorization roles and profiles (per MAU) - $10.00
Pro- Popular$24.99 / month
  • All features from starter plus
  • Authorization roles and groups
  • SSO, SCIM, Active Directory Sync
  • Scheduled 2 Way Jira Sync
  • Advanced Customization*
  • Increased Data Storage and Retention*
  • 24/5 Customer Support
  • Consumption Services User and Customer Management: (Per User) - $0.20 Per monthly active conversation (Anonymous User) - $0.01 Per monthly active conv
Ultimate- Custom$0.00 / month
  • All features from Pro plus
  • Audit logging
  • Increased Storage and Retention
  • SLA driven support response times
  • Advanced object, subtype, and attribute customization
  • Multi-region High Availability
  • Live Read Replica Sandboxes
  • SSO, SCIM, Active Directory Sync
  • 24 x 5 Support

Media

Screenshots & video