DeskXpand
Deployment
Best for
Overview
About DeskXpand
DeskXpand is all you need to communicate effectively with your customers. A fully developed ticket management system with the right capabilities to give customer experience in a seamless and cost-effective way. If we had to define DeskXpand in the simplest manner, this technology is powerful and flexible to solve your problem. DeskXpand is the omnichannel helpdesk software that addresses the demands of small and large companies. It helps companies provide their clients with quick resolutions, simplifies assistance, and helps them create customer-oriented culture.
It incorporates the CRM software of your organization and lets you manage customer assistance from one single interface.
At a glance
Software information
Industries served, licensing and the support DeskXpand provides.
Industries
- Computer-software
- Consumer-services
- Education-management
- Hospital-health-care
- Hospitality
- Human-resources
Licensing
- Proprietary
- Monthly Payment
- Annual Subscription
- Free trial
- Free version
Support
- Live Chat
- Phone
- 24x7 Support
Training
- Webinar
- In-person
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Case Studies
Capabilities
DeskXpand features
The full feature set, grouped by module.
Plans
DeskXpand pricing
- Unlimited Emails
- Feedback Forms
- Knowledge Base and a Portal
- Unified Ticketing
- Ticket Templates
- Users & Groups
- Roles & Permissions
- Single Business Hours
- Notifications
- Dashboard
- Unlimited Portals with custom domains
- Live Chat and Help Widget
- Task/Activity Management
- Multiple Business Hours
- Custom Fields & Templates
- Canned Responses
- Multiple SLAs
- Automations & Triggers
- Scenario Automations
- CSAT Surveys
- Social Integrations
- Audit Logs (Beta)
- Shopify Integration
Works with
Integrations
DeskXpand connects with the tools your team already uses.
Media