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Deskpro

5.0 (1 Review)|Write a Review|Unclaimed profile

Deployment

WindowsMacAndroidiPhone/iPadWeb-based

Best for

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Overview

About Deskpro

Deskpro is the modern helpdesk platform. It offers a ticket system, user help portal, real-time chat, CRM, crowdsourced feedback, file-hosting and more. The extensible platform integrates easily with your existing email accounts and website, your SSO infrastructure and third-party services. Unparalleled usability and flexible configuration mean that your agents can concentrate on helping users.

At a glance

Software information

Industries served, licensing and the support Deskpro provides.

Licensing

  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • Free trial

Support

  • Phone
  • Email
  • Online (Ticket)

Training

  • Help Guides
  • Blogs
  • Case Studies
  • On-Site Training

Knowledge Base

  • Help Guides
  • Blogs
  • Case Studies
  • On-Site Training

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money4.0
Integrations5.0

What users like the most

  • good and flexible products for the helpdesk.
  • Very well-designed and nice solution.
  • Does the job nicely.

What users like the least

  • Very good but it could be better if they add more features.

What users say

Review Analytics of Deskpro

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money4.0
Integrations5.0
Review Summary
Drawn from 1 verified reviews
good and flexible products for the helpdesk.Very well-designed and nice solution.Does the job nicely.
Detailed Reviews of Deskpro
Sort ByWrite a Review
Emerson DavisVerified Review
Posted on Jan 17, 2023

“Deskpro is a multilingual help desk software solution that helps customer support teams to deliver personal support to every single customer.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money4.0
Integrations5.0
Great !! Very helpful for getting things done. It helps me and my team a lot in doing our work. It has all the features which are easy to use and browsing them is also very easy. Overall, this solution is better than the previous one.

Capabilities

Deskpro features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Live Chat
  • Multilingual
  • SLA
  • Ticketing Management

Plans

Deskpro pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Free Trial
14 Days
Vendor pricing page
Standard$29 / month

Media

Screenshots & video

Deskpro screenshot

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