ChatBeacon

Effortless and streamlined, our new Interactive Screen Share provides a collaborative approach to your visitors and customers as they browse through your website. With just a click of a button, your agents can seamlessly assist website visitors in real-time as they navigate through your site, seeing exactly what the visitor is viewing and precisely what they are doing. Are they stuck? Need product suggestions? With interactive screen share, your agents go smoothly from a live chat conversation to the visitor’s screen, quickly jumping in and coming to the rescue.

Even the simplest of actions, such as adding items to a shopping cart or lending a hand with the completion of forms, can be handled by your agents in an efficient and unobtrusive way. The Interactive Screen Share functionality is natively integrated into the ChatBeacon Operator Console and requires no visitor plugins or download. Simple and smart, it just works!‍