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Cention

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Deployment

WindowsMacLinuxAndroidiPhone/iPadWeb-based

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Overview

About Cention

We bring together all communication channels into one seamless pure omni-channel software giving your business a full 360° view of all your customer interaction. Whether it’s call, SMS, email, chat or even social media, route all customer queries (errands) to the right queue and suitable agents. With Cention, you have chatbots working along with your agents, seamless transfers and full history. Agents can collaborate and gain full statistics with our extended, over the top reports function.

At a glance

Software information

Industries served, licensing and the support Cention provides.

Licensing

  • Monthly Payment
  • Annual Subscription

Support

  • Phone
  • Email
  • Live Chat

Training

  • Help Guides
  • Video Guides
  • Blogs

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
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Capabilities

Cention features

The full feature set, grouped by module.

Live Chat Software

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption

Plans

Cention pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Vendor pricing page
Standard$21 / month

Media

Screenshots & video

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