CallTools

Write a Review|Claimed profile
United States HQFounded 2015

Deployment

Best for

SmallMediumLarge

Overview

About CallTools

Call Tools has developed a cloud-based contact center solution that is designed to increase contact rates and accelerate sales revenue. Our software features include multiple ways to connect with customers and prospects while making it easy to monitor your team from anywhere with an internet connection. Call Tools provides a full suite of calling software all-in-one with real-time analytics including an outbound predictive dialer and inbound call center solution. No phones, no hardware, no coding, no downloads are required.

Our solution allows us to cater to small business and enterprise-level customers all over the world. Call Tools is available for integration with many existing CRMs, including Salesforce.com, ZOHO and Microsoft Dynamics.

At a glance

Software information

Industries served, licensing and the support CallTools provides.

Industries

  • Accounting
  • Banking
  • Consumer-electronics
  • Consumer-goods
  • Financial-services
  • Information-services

Licensing

  • Proprietary
  • Quote Based

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars
Languages (1)
English
No reviews submitted yet.
Be the first one to review

Capabilities

CallTools features

The full feature set, grouped by module.

Call Center Software

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail

Predictive Dialer Software

  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Transfer
  • Campaign Management
  • Lead Management
  • List Management
  • Reports
  • Scripts & Surveys
  • Voicemail Detection

CRM Software

  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation

Contact Center Software

  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Multi-channel communication
  • Omnichannel support
  • Reporting and analytics

Plans

CallTools pricing

Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)

Media

Screenshots & video