Overview

About C-Zentrix

C-Zentrix, the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact centres offered on premise, on cloud or hybrid. With all the touch points – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer an uninterrupted customer service to your end users and above all provide them a superior Customer Experience.

At a glance

Software information

Industries served, licensing and the support C-Zentrix provides.

Industries

Marketing-advertising
Telecommunications

Licensing

Proprietary
Quote Based

Support

Live Chat
Phone
24x7 Support

Training

Webinar

Knowledge Base

Help Guides
Video
Blog
Webinars
On-Site Training

Languages (1)

English

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Capabilities

C-Zentrix features

The full feature set, grouped by module.

Call Center Software

Call Logging
Call Recording
Campaign Management
Conference Calling
Escalation Management
Interactive Voice Response
Manual Dialer
Predictive Dialer
Queue Management

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Phone Key Input
Survey Manangement
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer Software

Call Monitoring
Call Recording
Call Scheduling
Call Transfer
Campaign Management
Lead Management
List Management
Scripts & Surveys
Voicemail Detection

Customer Experience Software

Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Data Collection
Predictive Analytics
Reporting & Analytics
Sentiment Analysis
Survey/Poll Management

Plans

C-Zentrix pricing

Free Version

Payment Frequency

Quote Based

Preferred Currency

USD ($)

Vendor pricing page

Media

Screenshots & video

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