C-Desk

5.0 (1 Review)|Write a Review|Claimed profile

Deployment

Web-based

Best for

SmallMediumLargeFreelancer

Overview

About C-Desk

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization. So this application does not only work as IT Helpdesk Application but as a complete Helpdesk or service desk for your organization. And a free help desk Software. Truly multi location application which supports centralized management as well as decentralized management of services. This module works as an internal service request management, so users can raise service request to any department of his/her location.

Features like linking the service request helps inter-department communication on a particular service request.

At a glance

Software information

Industries served, licensing and the support C-Desk provides.

Licensing

  • Quote Based
  • Free
  • Free version

Support

  • Phone
  • Email
  • Online (Ticket)

Training

  • Help Guides
  • Video Guides
  • Blogs

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money4.0
Integrations4.0

What users like the most

  • Great interface to handle calls and tickets.
  • Very useful and works just fine.
  • Easy, comprehensive and a great tool.

What users like the least

  • Few quirky things to iron out or features that would help.

What users say

Review Analytics of C-Desk

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money4.0
Integrations4.0
Review Summary
Drawn from 1 verified reviews
Great interface to handle calls and tickets.Very useful and works just fine.Easy, comprehensive and a great tool.
Detailed Reviews of C-Desk
Sort ByWrite a Review
Dameer SalamVerified Review
Posted on Jan 16, 2023

“C-Desk is a complaint management system that provides businesses with tools to manage service requests and facilitate communication across teams.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money4.0
Integrations4.0
Great software!! Our team has been using this software for the last few months for our clients to track the issues, we find it very helpful and it works well. I like its chatbot option a lot. It helped me to solve requests fast. Overall, it’s good for small and medium companies.

Capabilities

C-Desk features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management

Plans

C-Desk pricing

Free Version
Yes
Payment Frequency
Quote Based, Free

Media

Screenshots & video