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BigCommerce

3.8 (9 Reviews)|Write a Review|Unclaimed profile
United States HQFounded 2009

Deployment

Web-basediPhone/iPadAndroidWindowsMac

Best for

SmallMediumLarge

Overview

About BigCommerce

BigCommerce is the world’s leading cloud ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software.

At a glance

Software information

Industries served, licensing and the support BigCommerce provides.

Industries

  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based

Support

  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

3.8
Based on 9 verified reviews
Ease of use4.5
Features & functionality4.0
Customer support4.5
Value for money4.0
Integrations4.0

What users like the most

  • It is easy to use, fast and flexible.
  • Highly customizable and very useful for small stores.
  • Plenty of features and options and integrations.

What users like the least

  • Some essential features are missing, otherwise it is good to use.

What users say

Review Analytics of BigCommerce

Every review is verified through Goodfirms before it's published.

3.79 Verified Reviews
Ease of use (2 reviews)4.5
Features & functionality (2 reviews)4.0
Customer support (2 reviews)4.5
Value for money (2 reviews)4.0
Integrations (2 reviews)4.0
Review Summary
Summarized from 9 verified reviews · Updated September 2026
BigCommerce offers a straightforward platform with solid product and inventory management capabilities, particularly suited for larger catalog stores. Users consistently praise customer support and payment integration options, though customization often requires coding knowledge. Common concerns include limited design flexibility compared to competitors, outdated interface elements, and occasional performance issues. The platform works well for established businesses seeking growth, but some users feel it lacks modern evolution and advanced features.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of BigCommerce
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What reviewers mention most

Christopher Glarner, Consultant at Chris GlarnerVerified Review
Posted on Jan 18, 2023

“BigCommerce's feature of product information is very helpful for larger catalog stores”

Overall rating3.0
Ease of use4.0
Features & functionality4.0
Customer support4.0
Value for money3.0
Integrations4.0

We Chris Glarner have been using BigCommerce for 1.5 years. Secure Checkout & PCI compliance out of the box, quality payment/checkout integrations, and fast and easy uploads/downloads for product information which is better for larger catalog stores. Slow Server Response Time, which impacts Site Speed and SEO, lacks some core e-commerce functionality, such as the ability for customers to add a gift note and bulk upload/edit categories.

Anonymous User Verified Review
Posted on Sep 29, 2022

“BigCommerce is a complete eCommerce platform that is best to build, run and grow an online business.”

Overall rating5.0
Ease of use5.0
Features & functionality4.0
Customer support5.0
Value for money5.0
Integrations4.0
Love this intuitive eCommerce platform. I tried all other platforms and had lost all hope of getting a perfect one and then I found this software solution. It is really a one-stop solution for all your needs. from payment integration to product detailing flexibility, it is truly seamless.
David Eberhart, Marketing Director, Creative Director at Georgia UndergroundVerified Review
Posted on Aug 20, 2020

“BigCommerce Is Probably The Best E-Commerce Platform I've Ever Used”

Overall rating5.0

It all comes down to support. The BigCommerce Platform has a TON of very rich content out there that's easy to use. Beyond that, their customer support is excellent. Highly recommend this platform.

Scott Walker, Director at 407 MarketingVerified Review
Posted on Aug 20, 2020

“Good platform for eCommerce”

Overall rating5.0

BigCommerce, as its name implies, is a great platform for ecommerce. It offers many easy connections to popular APIs, is releatively easy to set-up, and has a powerful product/inventory manager. There are some customization issues you may come across, so it helps to have a developer familiar with Handlebars.js on staff or on call.

Dean Paddison, President at Flyinggreetings.comVerified Review
Posted on Aug 20, 2020

“Great customer service”

Overall rating5.0

I've been using Bigcommerce for several years and I highly recommend them. Their technical staff is always very helpful and has helped me on numerous occasions. The prices are fair. I love Bigcommerce. Thanks.

Chris Celovsky, Owner/Director at Saucy's World, Inc.Verified Review
Posted on Jun 17, 2020

“BigCommerce eCommerce Solution”

Overall rating4.0

I have been using BigCommerce since 2012 and we have seen nothing but growth (double and triple digits) since that time. Their backend allows me to easily manage our products (images, descriptions, pricing, inventory) and continually improve our overall SEO recognition by the major search engines. They have countless partners that allow additional implementations/integrations that improve over their already excellent solution.

Johan Watson, Director at Office Stock (Pty.)Ltd.Verified Review
Posted on Jun 15, 2020

“Not the e-commerce platform of the future”

Overall rating1.0

Bigcommerce to me is an Aussie e-commerce platform that have never really evolved. I am from 2007 with them on one of my businesses. Nothing really evolved, still the same crappy old themes that had a so called roll over with Pixel union. Still battling with out dated payment gateways. Still a crappy product option app in it. Don't ask me actually to rate this platform because in 10 years time they wont exist anymore.

Crows HeadVerified Review
Posted on Mar 26, 2020

“It works, but we expect more”

Overall rating3.0

Pros: Coupon codes and retail/discounted groups.

Cons: Not as many integrations as Shopify and also it doesn't contain nice designs as Shopify.

AnonymousVerified Review
Posted on Jan 11, 2019

“Basic and simple”

Overall rating3.0

Basic and simple. For starting out its great but you can't really customize too much unless you know coding.

Capabilities

BigCommerce features

The full feature set, grouped by module.

E-Commerce Software

  • Catalog Management
  • Email Marketing
  • Multi-Channel Management
  • Order Management
  • Review Management
  • SEO Management

Marketplace Software

  • Catalog Management
  • Order Management
  • Payment Processing
  • Reporting & Analytics
  • Search & Filter
  • SEO Management
  • Shopping Cart

Plans

BigCommerce pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Preferred Currency
USD ($)
Vendor pricing page

Media

Screenshots & video

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