Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
We’re pleased with GoodFirms activity and the leads coming in. We’d like to see some leads coming in from US or Canadian contacts as all leads have been from other continents so far.
Please introduce your product and give a brief about your role within the organization.
Alpha Software Corporation, based in Massachusetts, produces award-winning low-code software that speeds mobile and web app development and deployment for business and IT. Our low-code app development products are recognized for serving both experienced developers and citizen developers who need to build sophisticated mobile apps that can run on any smartphone and tablet, even without a WIFI or cell connection.
The core technology includes two components:
- The Alpha Anywhere® award-winning, a low-code app development platform for web and mobile app development and deployment, which speeds development time by 10X.
- The Alpha TransForm® mobile forms builder, which turns complex paper forms and business processes into scalable, mobile forms apps in just a few hours.
As CEO of Alpha Software, focus on strategy and accelerating the global growth of the Company’s low-code app development and deployment solutions.
How is your software beneficial from a value addition perspective to the clients compared to other software alternatives available in the market?
Mobile app development can be complex, time-consuming, and expensive. Alpha Software eliminates these problems. We reduce development bottlenecks with low-code features that build complex apps and advanced features in record time. We help companies keep costs down by speeding development and eliminating the need to hire mobile app development talent by enabling employees already inside the organization to become mobile app builders.
What industries do you generally cater to? Which industries in general are highly benefiting by using your software?
Alpha Software products can be used in virtually any industry to build B2B apps, websites, and more. With the focus on digital transformation, we’re seeing extremely high interest from industries looking to digitize hundreds of processes that were once manual or paper-based. Companies in manufacturing, healthcare, energy, telecommunications, and even government are taking steps to leverage low-code software to streamline processes and make better data-driven decisions.
What are the key features of your software that makes it stand apart from your competitor products in the market?
Alpha Software is uniquely positioned to deliver both no-code and low-code solutions that enable companies to build customized, secure and data-driven apps:
- rapidly
- cost-effectively
- with IT and citizen developers already working inside the organization.
In addition, Alpha Software offers the industry’s richest, patented offline apps capability, so customers can be confident that field and remote workers can always get work done on the apps they build with our software.
What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We’re extremely proud of our high customer satisfaction ratings and believe we are near or at the top of the industry in customer satisfaction. In fact, our company and software consistently receive near-perfect scores on third-party review sites.
Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?
We have a very high retention rate and low churn in our customer base. Customers love our responsiveness, willingness to listen and integrate their ideas into future product updates, and constant product innovation. The results are clear in our outstanding product reviews on product review sites.
Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?
Alpha Software prides itself on extensive knowledge materials for its users. We’ve amassed a library of over 1,000 free video lessons and tutorials to show users how to take advantage of all the rich features and advanced development capabilities in our products. We have lessons that guide users step-by-step through creating apps and also have multiple product training programs. We have extensive online product documentation. We also have an active user group of over 17,000 developers who share advice, tips and samples.
What kind of support system do you offer to your clients for catering to their queries and issues?
Alpha Software has extensive support programs, an experienced technical service team, and even a 1:1 mentoring program, so customers can decide the right approach – within their time and budget – to resolve an issue, understand how to use a new feature, and do advanced programming, or get help troubleshooting an issue with an app they’ve developed.
What has been the revenue for your product for 2020?
As a private company, we do not publicly release our revenue numbers.
Where do you see your product in the next 10 years?
Alpha Software will continue its mission of making modern business application development faster and easier for both IT and citizen developers. We’ll accomplish this by working hard to understand -- at the highest levels of our organization -- what customers like about our software and where they need it to go next.
