1Call

1Call’s scripting software is fully customizable to efficiently guide operators through scripts to help patients and medical staff with appointments, physician referrals, prescription renewals, scheduling, research, crises and emergencies, facility directions, take messages for physicians, staff, and departments, and much more. 1Call features intuitive call flow navigation that effortlessly guides your agents through each call, and provides them with a customized script. Call flow scripts also reduce training time because protocols can be built into navigation scripts to remove guesswork.

Operators simply fill in the caller’s responses and the script automatically navigates to the next appropriate question. This is ideal for deciding which department or physician should receive calls, determining if calls are urgent, handling code calls, staffing, automatic age calculations and many other options.