TruAdvantage

TruAdvantage has been instrumental in providing the client with an enduring sense of security for their company. The team's proactive measures have successfully averted security incidents, including the threat of ransomware and other potential vulnerabilities. Furthermore, their optimization efforts have led to noticeable improvements in revenue generation and profit margins. Notably, their exceptional strength lies in their effective communication strategies.

The provision of round-the-clock IT monitoring and access to a live support team has played a pivotal role in instilling confidence in TruAdvantage's endeavors. Our team fully comprehends the critical significance of safeguarding medical data and remains committed to the enforcement of stringent data regulations. Additionally, we actively solicit regular client feedback to further ensure the utmost satisfaction of our valued clientele.

TruAdvantage has supplied us with the essential infrastructure, supporting multiple clinics and practices. Moreover, they offer continuous assistance through their help desk support. This partnership has spared us from the need to establish an internal IT management team. Since engaging with them, we've been able to concentrate on collaborating with new clinics and practices, significantly reducing downtime – a significant benefit for our operations. Their services are indispensable to the businesses we engage with, and we simply couldn't function without them. One notable aspect of their approach is their proactive nature. Whenever we raise a support ticket, they consistently anticipate potential challenges and present viable solutions before issues arise. Their response time has been consistently impressive. They consistently outperform their project deadlines. TruAdvantage's ability to identify and address potential issues with preemptive solutions, combined with their technical expertise and effective communication, has enabled our consulting firm to direct its efforts towards pursuing new business opportunities, rather than the development of an in-house IT management team.

We were working with a client called Southern California Gastroenterology, which has about 20 locations. They're expanding into Northern California as well, and we needed to find a cheap IT vendor that could effectively service those new locations. TruAdvantage provided all-inclusive IT services to those new locations, which included help desk support. They were very unique in their knowledge of the health care sector, and were able to make sure that everything was compliant with the Health Insurance Portability and Accountability Act (HIPAA). In total, they were servicing between 25 and 50 users. Our client had an Electronic Medical Record (EMR) system that was dependent on Internet Explorer, and they had very regular problems with it because it was very sensitive to updates. TruAdvantage worked proactively to solve and prevent those issues from affecting productivity. There is still a learning curve for many local vendors I work with on these issues, but TruAdvantage’s familiarity with the field put them a step ahead. As I mentioned, their ability to preemptively avoid errors/setbacks that would impact the company’s workflow. Compared to some of the vendors I work with locally, TruAdvantage really does a great job with this.

We opted for their Total Care package, which encompasses monthly assessment reports for all our machines and promptly addresses any arising issues. Initially, we hosted our clients' websites on a physical server, but TruAdvantage seamlessly migrated us to a Cloud server. Our primary point of contact for addressing any concerns was Iman Oskoorouchi, Co-Founder of TruAdvantage. In situations requiring on-site assistance, Matin Mehdipour, a Support Engineer from TruAdvantage, has been our go-to expert. In 2011, when we were evaluating various IT companies, TruAdvantage stood out as the ideal choice, Typically, server transitions entail substantial downtime, but our move to the Cloud with TruAdvantage was remarkably smooth, causing no disruptions. Our systems are equipped with a user-friendly ticketing system, allowing anyone to report technical issues from any computer. The remarkable aspect is their rapid response time, usually within an hour of issue submission. Beyond their impressive response times, the team at TruAdvantage is not only professional but also enjoyable to collaborate with.