ITELENCE

Itelence is a provider of IT outsourcing (ITO) and business process outsourcing (BPO) services from Poland. Founded in 2021, we help clients accelerate growth, reduce costs, and scale operations through tailored BPO, IT outsourcing, and IT staff augmentation solutions.

Headquartered in Warsaw, Poland and serving clients in the United States, the UK, DACH, the Nordics, Benelux and France, Itelence combines the cost-effectiveness of nearshore delivery with high service quality. Our clients in insurance, banking and financial services, manufacturing, automotive, retail and e-commerce, logistics, healthcare and life sciences, telecom, and energy rely on our dedicated teams to strengthen operations and drive digital transformation.

Our core services include:

• Software Development & Maintenance: Custom web, backend and enterprise application development, plus long-term maintenance of existing systems.
• QA Outsourcing & Software Testing: Manual and automated testing, test automation frameworks, performance and regression testing as a managed service.
• Data Engineering: Building scalable data platforms, pipelines, and modern data stacks for advanced analytics, automation, and AI.
• AI & Machine Learning: Building and integrating AI solutions, from LLM-based automation to predictive models and AI-assisted process design.
• Business Applications: SAP, Microsoft and Salesforce consultancy, implementation and maintenance for seamless integration and performance.
• Business Intelligence (BI): Providing actionable insights with Power BI, MicroStrategy, Tableau, and custom dashboards.
• Cloud Support & IT Infrastructure: Managing migrations, multi-cloud environments, security, and continuous optimization.
• IT Service Desk & Managed Support: Multilingual L1/L2 support in English, German, Dutch, French, Italian, Spanish, Polish, Czech and other European languages, delivered against defined SLAs with AI-assisted ticket handling.
• E-commerce: IT development, UX, SEO and digital marketing for online retail platforms.

• BPO Poland: Streamlining essential back-office processes to boost efficiency and cut operational costs.

Flexible delivery models to meet your needs:

• IT Staff Augmentation Poland: Instantly scale with top-tier IT professionals from Poland and Central Europe. First candidate profiles within 48 hours, engineers working in your team within one to two weeks.
• Dedicated Project Teams: Specialized teams focused on your critical business initiatives.
• Team IT Outsourcing: Fully managed, scalable nearshore teams from Poland.
• Managed IT Services: Complete management of your IT operations and performance.
• Build-Operate-Transfer (BOT): We build your dedicated team, operate it with our proven processes, and seamlessly transfer ownership when you're ready for in-house scaling.

• IT Recruitment & RPO: Permanent tech hiring and recruitment process outsourcing.

Our certified experts leverage leading technologies — AWS, Azure, Google Cloud, Snowflake, Databricks, SAP, Salesforce, Microsoft Dynamics, Power BI, MicroStrategy, Tableau, Java, .NET, Python, JavaScript/TypeScript, React, Node.js, SQL, Kubernetes, Docker, Selenium, Playwright — to deliver measurable business outcomes. We combine technical excellence with a proactive, agile approach, focusing on transparency, security, and results.

Itelence is a Premier Verified provider on Clutch with a 5/5 rating from clients in the US, the UK and the Nordics.

Let's discuss how Itelence can power your next project.

www.itelence.com

https://itelence.com/services/it-staff-augmentation-in-poland/

https://itelence.com/services/it-outsourcing-poland/