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Overview

About Hugo

#1 Specialty provider of customer care, data, and community support solutions. We build and manage high-performance teams that deliver a more nuanced approach to customer support, data annotation, and marketplace operations.

A trusted partner to disruptive startups and iconic brands such as Meta, Google, Faire, Attentive, and Topicals. We bring an exceptional standard to your operations with a quality fixation, a multilingual, 365/24/7 delivery model, and the world's most intelligent workforce.

Our HQ is in Chicago, IL, with an active workforce of 3,800+ strategically distributed: SE Asia, English, French, and Portuguese Africa. Wherever you need coverage, we have the right team to help you win.

What clients say

Review Analytics of Hugo

Every review is verified through Goodfirms before it's published.

4.916 Verified Reviews
Quality5.0
Schedule & Timing4.9
Communication4.9
Overall5.0
Review Summary
Summarized from 16 verified reviews · Updated August 2026
Clients consistently highlight Hugo's operational efficiency and responsiveness, with users reporting significant improvements in response times and lead follow-up processes. The team is frequently praised for high-quality work, scalability, and proactive problem-solving, with many noting they're indistinguishable from in-house staff. Flexibility and ease of scaling during peak periods, combined with a collaborative approach to process improvements and special requests, emerge as key strengths. Clients also emphasize the value proposition and the professionalism of Hugo's staff, describing them as genuinely pleasant people who understand their business needs.
✦ AI-generated summary. May not reflect every review.
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What reviewers mention most

Charvi Patel
Charvi Patel, Manager | Entrepreneur | Keen to learnVerified Review
Posted on Jun 25, 2024

“Great work, flexible outsourcing partner and friendly teammates!”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

They quickly deployed skilled agents across different time zones, handling diverse inquiries effortlessly. Their personable approach simplified agent training and relationship-building. Unlike typical BPOs, Hugo streamlined our support infrastructure, allowing us to focus on core business growth. Weekly reviews were efficient and effective, making Hugo an invaluable partner in simplifying operations and enhancing our capabilities.

Focus

Service Focus of Hugo

How the team's effort is distributed across services.

100%

Industries Focus

10%10%10%10%10%5%5%5%5%5%5%5%5%

Client Focus

Small Business50%
Medium Business25%
Large Business25%
Selected Work

Client Portfolio of Hugo

Where their work concentrates - by industry, budget, and timeline.

Project Industry

eCommerce30%
Education10%
Other30%
Healthcare10%
Telecommunications10%
Advertising & Marketing10%
Major industry focus
eCommerce

Project Cost

$50001 to $10000080%
Not Disclosed20%
Common project cost
$50001 to $100000

Project Timeline

Not Disclosed100%
Typical timeline
Not Disclosed

Clients: 8

GoogleMetaOutschoolTopicalsAttentiveFaireSakaraAurora

Portfolios: 10

Where we are

Locations (1)

Offices where Hugo operates.

Headquarter
United States

United States

401 N Michigan Ave
Chicago, Illinois 60611