Overview

About AnswerConnect

Voted #1 Answering Service in 2025 by Forbes, AnswerConnect helps you grow your business by making sure you never miss a chance to connect.

No bots. No AI. Just real people creating real connections that win customers and build loyalty.

We answer calls, book appointments, qualify leads, and handle customer questions, 24/7 – so you’re always there when it matters most.

With decades of experience, we act as an extension of your team, delivering friendly, reliable support every time the phone rings.

And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too.

What clients say

Review Analytics of AnswerConnect

Every review is verified through Goodfirms before it's published.

5.021 Verified Reviews
Quality5.0
Schedule & Timing5.0
Communication5.0
Overall5.0
Review Summary
Summarized from 21 verified reviews · Updated September 2026
Clients consistently praise AnswerConnect for responsive, knowledgeable support and professional agents who adapt to their specific needs. The service is noted for ease of use, fast response times, and 24/7 availability across multiple channels at competitive pricing. Clients value the personalized approach, reliable call handling, and willingness to adjust solutions based on actual business needs rather than imposing standard packages.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of AnswerConnect
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What reviewers mention most

Karen Himelfarb, at Brightside Counseling CenterVerified Review
Posted on Sep 16, 2026

“AnswerConnect has made my life much easier by freeing up my time to focus on seeing my patients.”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Business ServicesBPO Services

AnswerConnect has made my work much easier by freeing up my time to focus on seeing my patients. They provide reliable messages while gathering all the important information we have asked them to collect. I am very satisfied with their service and have had a positive experience using their support.

Mister Sparky of Fort Wayne, at Mister Sparky of Fort WayneVerified Review
Posted on Sep 16, 2026

“Great product and a fantastic customer service.”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Business ServicesBPO Services

I have been using AnswerConnect's service for two years and have been very impressed with their promptness, well-trained agents, and flexibility. Their team has consistently adapted to our business needs while providing reliable customer service.

Yuriy Dyomkin, at Garage Door NinjaVerified Review
Posted on Aug 27, 2026

“The best answering service ever!”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

The best answering service ever! Highly recommended! They do their job and help me to run my business efficiently as well as extent their availability hours. I use them for three years already!

Nathan Hart, at Hart and Sons LandscapeVerified Review
Posted on Aug 27, 2026

“This is the 3rd answering service we've used and is by far the best so far.”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
IT ServicesBPO Services

This is the 3rd answering service we've used and is by far the best so far. They are very professional in the way they handle our calls. I really love that they have the ability to integrate with Zapier so all the info they collect gets automatically added to our CRM which then triggers an auto text to go out. I love how they offer unlimited calls to adjust the call script as well to customize and get the results you're looking for. Will be using AnswerConnect for a long time.

Sara Wakefield, at Chemmark of East TexasVerified Review
Posted on Aug 27, 2026

“This answering service has fit our small business' needs perfectly.”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

This answering service has fit our small business' needs perfectly. They are always quick to tweak anything as we need it, and the app makes it so easy to respond to the calls that we received.

Shay Juban, at AnonymousVerified Review
Posted on Aug 27, 2026

“Airen did an excellent job handling my customers call!”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
BPO Services

From the moment she answered the phone, she was professional, friendly, and very attentive. They listened carefully to the customer’s concerns and provided clear, helpful answers without rushing them. It’s not always easy to find great customer service these days, but Airen with Answer Connect truly went above and beyond. I really appreciate the patience and positive attitude—made the whole experience smooth and stress-free. Thank you, Airen!

Tori Wolan, at BroCoTecVerified Review
Posted on Aug 19, 2026

“A flexible and customer-focused service that helped us find a plan better suited to our actual usage.”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Business Services

We had a very positive experience with AnswerConnect when we reached out about our monthly plan. Since we were not using all the minutes included in our existing plan, we contacted the team through chat to see whether there was a more suitable option for us.

Elizabeth Murphy, at Cozy Camper Mobile RV ServicesVerified Review
Posted on Aug 19, 2026

“A responsive and people-focused answering service that makes communication easy from the very beginning.”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Business Services

I am very happy with my experience with AnswerConnect. From the very beginning, the team has been extremely easy to communicate with and consistently responds to my messages or calls almost immediately.

FuelSrv, at Julia GardyVerified Review
Posted on Aug 19, 2026

“Excellent customer service with prompt and professional support whenever we need assistance.”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Business Services

We have had an excellent experience with AnswerConnect's customer service. Their team is consistently professional, responsive, and helpful whenever we need assistance.

Jill Kingsley, at Sandin InsuranceVerified Review
Posted on Aug 19, 2026

“Easy communication and flexible call-handling support that keeps our customers connected to a real person.”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Business Services

We have had a very positive experience with AnswerConnect. The team is very easy to communicate with, and making adjustments to the service as our needs change has been simple and straightforward. We particularly value having real people available to speak with our customers. It gives our customers a more personal experience and makes it easier for us to stay responsive while managing our day-to-day business. The flexibility to make adjustments along the way has made the service easy for us to work with.

Dianne Noah, at Gerash Steiner P.C.Verified Review
Posted on Aug 19, 2026

“Responsive and professional support that makes it easy for us to manage our firm's call-handling needs.”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Law Firms

We have had a very positive experience with AnswerConnect. Their team is responsive, professional, and genuinely helpful whenever we need assistance. One of the things we appreciate most is how easy it is to communicate our requirements. We can simply send an email request, and the team takes care of it promptly. They also follow up with us to make sure everything has been handled properly, which gives us confidence that our requests are not overlooked. The friendly and helpful nature of the team has made AnswerConnect a valuable support for our law firm.

Jeanette Cedeno, at Octane PressVerified Review
Posted on Aug 19, 2026

“Professional and dedicated support from a team that consistently delivers quality service.”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Business Services

We have had a very positive experience with AnswerConnect. The team has been efficient, professional, and highly dedicated in the way they provide their service. We also appreciate their willingness to continuously improve and maintain a high standard of service. Their professionalism and commitment have made the experience reliable and straightforward, and we would confidently recommend their service to other businesses looking for dependable call-answering support.

Edgar Salas, at Vema Tree ServiceVerified Review
Posted on Aug 19, 2026

“Reliable 24/7 answering support that helps the business stay responsive to customers even when the team is working in the field.”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Business Services

Vema Tree Service has been extremely satisfied with AnswerConnect's answering service. The team provides professional and courteous support, handling calls on behalf of the company when its staff are busy in the field and unable to answer the phone themselves. The service has helped Vema Tree Service ensure that customers are taken care of and that important calls are not missed. Communication has been excellent, with messages being handled accurately and delivered promptly. AnswerConnect's representatives also maintain a professional approach when representing the business, helping Vema Tree Service provide a consistent customer experience. AnswerConnect provides live receptionists, message taking and 24/7 call handling, which closely matches the needs described in the review.

Nicoleta, at Kessler CreativeVerified Review
Posted on Aug 19, 2026

“A reliable and highly adaptable answering service that takes the time to understand and accommodate each client's needs.”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Business Services

Kessler Creative had a very positive experience working with AnswerConnect for its customer communication needs. The team provided high-quality service and was easy to work with throughout the engagement.

Julie Avila, at East Valley Mechanical, LLCVerified Review
Posted on Dec 15, 2025

“Their personable agents, fast responses, and hands-on support have significantly improved how we manage customer interactions.”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Other Services

AnswerConnect has provided excellent customer service, which is especially important for a company whose core offering revolves around supporting customers. Every agent we have interacted with has been professional, friendly, and genuinely helpful. Their team consistently provides timely responses to our questions and requests, which has made day-to-day operations much smoother. What we appreciate most is the effort they put into understanding our specific needs. They worked closely with me and my husband to make necessary adjustments to our call flow, ensuring that all of our service requirements were properly addressed. This level of attention and customization helped us become far more organized and better prepared to deliver a positive experience to our own customers. Overall, AnswerConnect has been a reliable and supportive partner. Their proactive assistance and commitment to service quality have made a noticeable difference in how efficiently we operate and how confidently we handle customer communications.

Focus

Service Focus of AnswerConnect

How the team's effort is distributed across services.

50%40%

Industries Focus

10%10%10%10%10%10%10%10%10%10%

Client Focus

Small Business100%

Where we are

Locations (4)

Offices where AnswerConnect operates.

Headquarter
United States

United States

PO Box 80040
Portland, Oregon 97280
800-700-8888
Canada

Canada

99 Yorkville Ave Suite 200
Toronto, Ontario
800-700-8888
United Kingdom

United Kingdom

11 Rutland St, Edinburgh, United Kingdom
Edinburgh, Scotland EH1 2AE
+44 131 381 1856
United Kingdom

United Kingdom

11 Rutland Street,
Edinburgh, Scotland EH1 2DQ
0800 802 1069