Top BPO Companies in North Carolina, US

Researched by:Goodfirms Research TeamUpdated:September 29, 2026

Goodfirms has reviewed 58 BPO Companies in North Carolina, US as of September 2026. The top-ranked firm is Transcure (5.0 stars, 6 verified reviews, $100 - $149/hr, founded 2013, North Carolina). Across the category, the median hourly rate is $25, median client rating is 4.8, and 26% of firms employ 50+ members. Explore the vetted BPO Companies in North Carolina, US below, compare their strengths, and connect with the provider best suited to your requirements.

The number of businesses is on the rise in North Carolina. Not every one of them can manage all the business operations on their own. This is where the BPO services in North Carolina come into the picture. The BPO companies in North Carolina can manage either the back office or front office operations of your business. You can enter into a contract with any of the BPO firms in North Carolina and leave the rest to them. Have you made up your mind to partner with one of the BPO service providers? All the top business process outsourcing companies in North Carolina are listed below!

Goodfirms has verified 58 BPO Companies in North Carolina, US - part of 6,243+ BPO Companies in the World, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action

List of Top BPO Companies in North Carolina | BPO firms North Carolina

Find a BPO Services Company Near you
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Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • SEO Company Charlotte NC BluemanDigital.com Our Charlotte SEO company provides internet marketing services to small business and professionals. We are recognized as having the top SEO expert Charlotte NC has to offer. All of our SEO services listed below come with guaranteed results: Call us 704-343-8700

    SEO Company Charlotte NC BluemanDigital.com Our Charlotte SEO company provides internet marketing services to small ... read Blueman Digital reviews & insights

    $100 - $149/hr
    2 - 9
    2001
    Charlotte, United States
  • WHAT WE DO - We build businesses with websites, SEO, GMB Optimization, SEM, etc, and we always provide a high ROI. Schedule a FREE 30 Minute Marketing strategy call with one of our advisers here: superiorhost.co/30minutecall GET LEADS NOW - Start with LEADS NOW - SEO can sometimes take months to deliver actionable results, depending ... read Full On Digital reviews & insights

    WHAT WE DO - We build businesses with websites, SEO, GMB Optimization, SEM, etc, and ... read Full On Digital reviews & insights

    $25 - $49/hr
    10 - 49
    1998
    Charlotte, United States
  • Fleek” is a slang word that means “on point.” Originally applied to perfectly-groomed eyebrows, the phrase “on fleek” has been used to describe “everything from hash browns to skateboards.” (That’s straight outta Merriam-Webster, in case you don’t believe me.) For a lotta’ business owners, “marketing” is a dirty word. But that’s ‘cause most marketing firms ... read Fleek Consulting reviews & insights

    Fleek” is a slang word that means “on point.” Originally applied to perfectly-groomed eyebrows, the ... read Fleek Consulting reviews & insights

    $25 - $49/hr
    2 - 9
    2014
    Charlotte, United States
  • At RiseFuel, we understand that today’s online marketing is a two-way communication channel right into the lives of your target audience. We can develop your marketing automation, inbound marketing, and SEO strategies and empower your sales team and turn each of them into a measurable ROI that prove the value of your investment with RiseFuel. ... read RiseFuel reviews & insights

    At RiseFuel, we understand that today’s online marketing is a two-way communication channel right into ... read RiseFuel reviews & insights

    < $25/hr
    2 - 9
    2015
    Charlotte, United States
  • Epsilon was founded when two friends, Peter and Eric, started talking about a business idea during a rock-climbing trip. Peter was a service-disabled veteran who had worked in cybersecurity, and Eric worked in professional recruiting. Together they discussed the need for better outsourced IT services and cybersecurity services that would work for government and compliance-based ... read Epsilon reviews & insights

    Epsilon was founded when two friends, Peter and Eric, started talking about a business idea ... read Epsilon reviews & insights

    $25 - $49/hr
    50 - 249
    2009
    Holly Springs, United States
  • Alphanumeric helps life sciences companies remove the friction from HCP, patient, and employee experience. We do this through digital transformation, global contact centers powered by AI and talent, omni-channel strategy, localization efforts, and more. Whether you're focused on clinical trials, acquisition, or adherence, Alphanumeric can help. We believe that no matter how great your vision, ... read Alphanumeric Systems Inc reviews & insights

    Alphanumeric helps life sciences companies remove the friction from HCP, patient, and employee experience. We ... read Alphanumeric Systems Inc reviews & insights

    NA
    250 - 999
    1979
    Raleigh, United States
  • Bluegrey technologies is the best web services and solutions company. We provide solutions on web design, web development, mobile applications, digital marketing, call center services, network support and many more. Our professional creative team of certified web designers makes sure to provide your visitors with the best viewing experience on any of the devices they ... read Bluegrey Technologies reviews & insights

    Bluegrey technologies is the best web services and solutions company. We provide solutions on web ... read Bluegrey Technologies reviews & insights

    NA
    250 - 999
    2010
    Charlotte, United States
  • We’re a strategic marketing agency that builds full-funnel campaigns designed to generate traffic, convert leads and drive revenue from marketing to sales. Our efforts revolve around a core focus of increasing your bottom-line while minimizing cost per lead, using a mixture of the latest technologies, marketing automation tools, lead nurturing methods, and traffic generation techniques.

    We’re a strategic marketing agency that builds full-funnel campaigns designed to generate traffic, convert leads ... read Pinckney Marketing reviews & insights

    $50 - $99/hr
    10 - 49
    2011
    Charlotte, United States
  • MetrixIT Solutions is a cutting-edge IT consulting and Software Solutions provider based out of Charlotte, North Carolina that has been an industry leader since opening our doors in 2017. Our consultants come from various backgrounds and we draw strength from the fact that no matter the problem that is presented to us, we have someone ... read METRIX IT reviews & insights

    MetrixIT Solutions is a cutting-edge IT consulting and Software Solutions provider based out of Charlotte, ... read METRIX IT reviews & insights

    $50 - $99/hr
    250 - 999
    2017
    Charlotte, United States
  • The Blacksand Group, a minority-owned company with over 20 years of experience in the fintech and financial services industry, specializes in driving revenue for clients through digital marketing, creating channel partnerships, and providing trained BPO account executives. Our expertise in the B2B financial landscape allows us to craft impactful strategies for sustainable growth. We support ... read The Blacksand Group reviews & insights

    The Blacksand Group, a minority-owned company with over 20 years of experience in the fintech ... read The Blacksand Group reviews & insights

    $25 - $49/hr
    2 - 9
    0
    Charlotte, United States

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Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

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All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USNorth Carolina5$47/hr576View firms
USRaleigh21$45/hr-68View firms
USGreensboro2$50/hr4.566View firms
USDurham2$37/hr-66View firms
USHolly Springs2$37/hr-66View firms
USWilmington3$42/hr-65View firms
USMorrisville1$37/hr-65View firms
USCharlotte20$62/hr-61View firms
USWinston-Salem1$75/hr-50View firms
USHigh Point1--8View firms
USNorth Carolina
5 firms$47/hr5
Value Score76 / 100
USRaleigh
21 firms$45/hr
Value Score68 / 100
USGreensboro
2 firms$50/hr4.5
Value Score66 / 100
USDurham
2 firms$37/hr
Value Score66 / 100
USHolly Springs
2 firms$37/hr
Value Score66 / 100
USWilmington
3 firms$42/hr
Value Score65 / 100
USMorrisville
1 firms$37/hr
Value Score65 / 100
USCharlotte
20 firms$62/hr
Value Score61 / 100
USWinston-Salem
1 firms$75/hr
Value Score50 / 100
USHigh Point
1 firms
Value Score8 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Raleigh · $0-24/hr

5 firms in this tier - more than any other city. Top picks: Blatt Medical Billing Service Inc, FatCat Strategies, LLC, Responsive Technology Partners.

Mid-tier leader
Charlotte · $50-99/hr

4 firms in this tier - more than any other city. Top picks: Pinckney Marketing, Pert Transcription Services, Cybertary Charlotte.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

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